Took a little longer than it should
I was very satisfied with the service provided.
Excellent service, kept me informed. I appreciate you all
Alex Galbreath made my recent service visit a great experience from start to finish. I came in expecting just a tire rotation, and Alex efficiently identified that I was also due for an oil change — both covered under my maintenance contract — and got both taken care of in a single visit. During the inspection, the team also caught that I needed a cabin air filter, which Alex communicated clearly so I could make an informed decision. Despite the additional service, I was in and out in about an hour. Alex was professional, communicative, and clearly focused on making the process as smooth as possible. I couldn't ask for better service!
Very disappointed in the cost of replacement parts for Toyota items. I can buy the entire tonneau cover after market for 1/4 of the price of your replace part, and it’s a better product. I get trying to make money, but when you are ripping your customers off, it really makes me wonder about Toyota products and quality.
You have an amazing mech team!
First class. Even washed the car. Now that is over and above call of duty.
Makes one want to come back.
Tanx
Brittney Turner was so helpful. She made sure we got what we needed done. We were in and out so quick and were still able to enjoy our Saturday. We will always ask for Brittney for future service appointments.
Andrew Nasvall is an outstanding Service Advisor and he walked us through the entire process of getting our tire replaced after sustaining a puncture from a large nail in the roadway. We were traveling out of town but luckily our tires were still under warranty through a Toyota Dealership in Jackson TN. Without Andrew’s assistance, I would have paid out of pocket to have my tire replaced. He is very professional and shows great care, respect, and patience with his customers. You all should be proud to have an employee like him.
Andrew is an asset to your dealership. Each time I bring my vehicle in for service, I leave feeling as if he treats me as he would treat his own mother. It can’t get any better than that.
As always, great customer service! Thank you!
Paul was pleasant. However, I had multiple concerns about the experience as a whole.
My technician was very friendly and helpful throughout the process.
They do great work and are very professional
Paul is the best. Friendly and takes care of the customer.
Neal was great to work with.
Thank you. Brittney is top-notch.
John was exceptional. Even when I was angry he still reassured me that everything would be taken care of. So far he was the best advisor I’ve felt with at Toyota over the last 5 years
John was very professional and provided expert advice regarding my vehicle.
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