Well done. I appreciate the rental. I had lots of errands to do on my day off.
Aryn did a great job explaining options to me in regards to my windshield wipers. She was pleasant and professional throughout my service appointment.
Everyone in the service dept. are so helpful. Answer all my questions and requests. Ricardo seems to be the service person I always have and he is great, cheerful, and great communicator...makes me laugh
wait time was much too long. see comments in my text
Sam was professional but very sweet and understanding. Informative and knowledgeable.
I’ve purchased three cars from this dealership and have taken two cars up to this point for all work into the dealership Service Department.
Might want to give people some better options when it comes to quoting. I was quoted for something at 3500 said I would not pay that and I would come get my car and take it elsewhere. Got a call back and it was dropped down to 1500 if I hadn’t of been questioning of a high price. I would’ve been out an extra two grand for something that is comparable.
To me, that’s not good business and being upfront. Give me the option to decide if I want to take Toyota factory parts or if I wanna take something else instead of just quoting me at the highest price. Will likely still bring in my vehicles but to me times are tough and that is a significant difference in price. Lots of options for service.
Good people work at Westside toyota
K.J. is always so sweet,respectful and friendly. K.J. kept me informed on the process and time from that my car would be in service.And to back up a bit, when I pulled in he saw me and gave me a big smile and a happy wave. K.J. is the best.
Aryn was a consummate professional and was friendly, easy to speak with, and communicated all information clearly. It was a pleasure to work with her!
Extremely long wait today, much like last time.
I did not know about the recalls. When I scheduled the appointment it was for oil change and inspection that was going to be about 1 1/2 hour. The recalls added 5 or 6 hrs. As I had no ride i opted for oil change only meaning I had to come back another day. I didn't know about the surcharge, I wa told it was started a year ago. That was not help after the fact. Things are getting more and more expensive, I will go back to cash and carry with predetermined prices.
The service was good but for the shuttle service I was forgotten and didn't get picked up till after the service center was closed.
All my questions were answered..
I had had my key fob battery replaced very recently and for some reason, my car keeps saying battery low. I get all of my service done at Toyota and so I asked if with my service maintenance today could I please have the key fob battery replaced for free? Selena said that it was not up to her. She would ask parts and then I asked her before pick up if they said it was OK and she said no they said no. I don’t understand how or why I should continue coming to Toyota for Maintenance when simple requests like that can’t be honored. We spent thousands of dollars at Toyota and we continue to take our maintenance to the dealership despite it being more costly, but we do it because we trust the service. It really made me think of my value as a customer.
Excellent professional service! I feel confident about the condition of my car which is reflective of your service. Kendal Frye is always so helpful knowledgeable and positive in all areas of your company!
Thank you so much!
Maggie E
Service was prompt, waiting area was comfortable,and all my questions were answered. Thank you.
Thank you really appreciate for helping.
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