Curtious and professional
I thought the service was excellent. I was greeted with kindness and professionalism.. I appreciate all the hard work and squeezing me in. Jazz was wonderful. The whole service team was phenomenal and I recommend anyone who is in the area to please visit this particular Toyota dealership for all your services on your Toyotas.
Prior to my service appointment, I spoke with a male representative and was quoted $739 for my 30,000-mile service. However, I was not informed until after the service had been completed that the alignment machine was not working and that my vehicle had not been aligned.
Jazz informed me that the cost of the alignment had been deducted from my bill, yet my final total was still $739.68. When I asked for an explanation as to why the price remained the same despite the alignment not being performed, I did not receive a clear answer. The explanation regarding labor and parts did not adequately explain the charges. She informed me that management was not available and that I would need to call back tomorrow, which is understandable. I realize that situations can become complex, and I completely understand if an answer is not immediately available. However, I would have appreciated a straightforward acknowledgment that additional clarification from management was needed rather than receiving an explanation that did not fully address my concerns.
Additionally, it is disappointing that I will now have to make another trip to Roanoke Rapids to have the alignment completed, which is a significant inconvenience.
YES I AM TOTALLY SATISFIED WITH MY SERVICE EXPERIENCE WITH ERIC. THE SERVICE TECH WELLSF 002901 WAS OUTSTANDING. I WAS IMPRESSED BY HIS KNOWLEDGE AND EXPLANATION OF MY PROBLEM. THE ISSUE I HAD WAS RESOLVED. I WILL CERTAINLY BRING MY 2014 TOYOTA TACOMA PRE RUNNER BACK FOR SERVICE
Courteous, knowledgeable, professional. Everything you want in person representing your company. Entire experience was fantastic. Kudos!
i didn’t mean to click no
I have brought my vehicle over there two times and the issue is still not fixed. It is very inconvenient to get a ride there and back when I work during your service hours. I suggest you furnish drop off and pick up within a certain distance when customers have to get their car serviced over and over for the same incorrect reason.
NO. I PLAN ON KEEPING MY 2014 TACOMA. I HAD A 1987 TOYOTA LONG BED 4CYLINDER AND I PUT 400 THOUSAND MILES ON IT.
Eric was friendly and helpful. Made sure I got my wife’s care ready for a long road trip.
Jazz was very professional and courteous she explained everything and was a joy to work with
Thank you
Everything went smoothly and he was very helpful and courteous.
Everything was fine except when the gentleman wanted to charge me for the rotation of flames., and when I bought them the dealer they told me that I had the right to free rotation for having made the purchase with you. After everything I was very well, thank you very much, I really appreciate your attention
The staff is great. It's always a pleasure working with Mr. Allsbrook, and with Mr. Tim.
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