Morris Smith Ford of Leavenworth Auto Repair Service

I can always trust and count on your dealership to provide me with the best possible service and price for maintaining my vehicles.

Communication total lacking a communication link between the service department and me. After dropping off my truck I got ONE call from the service manager stating a technician found that the truck needed new door latches. They would arrive the next day, be installed and then ready for pickup. I called twice, leaving messages, no response. We had to leave for a family emergency on that Sunday. I gave my friend a check and he went to pick up the truck on Monday. It was not completed, wrong part sent(?), someone told my friend to come back on Wednesday. Now with all that and that many days I still did not get one phone call! This inability to communicate with me, the owner and the one paying over a thousand dollars for a service job makes it hard for me to TRUST an organization.

It is always a pleasure to work with Amanda and the folks at the service desk. Great work, folks!

Amanda is awesome to work with she did listen to all the requests I made. Avery the mechanic was awesome also

Richard is a knowledgeable, caring, and patient service advisor who takes his time to explain things completely to his customers. He is willing to stay late so that his customers can make it to pickup their vehicles. I highly recommend Richard and Morris Ford for their service needs. Marcus B

I don’t have my truck back yet

3hour oil change

Amanda was great. Answered questions and provided detailed information as it was available. An asset to the Company.

Didn’t expect it to take an hour and a half

I had a scheduled oil change and got told the service guys were running behind, which is not what is bothering me. I got told it would be any hour and a half to two hours to get it completed due to this. I sat on the waiting room with no idea when my car was serviced or when it got completed. I had seen my car sitting outside at one point and thought it was just waiting. Then I checked about twenty minutes later and it was still sitting there. My brother who was with me went out to ask if it was done and the guy who helped him laughed and said it had been done for a little bit but he got a bunch of keys thrown at him and didn’t know what was what. I was unsatisfied because I didn’t know when my car was being serviced or done at all. So I would have been sitting there for awhile most likely if I hadn’t went and asked if my car was done.

Very thankful for Amanda Peplow, friendly and we had a good conversation about my van, it was helpful !

John was on to of informing me of vehicle status Michelle your courtesy driver was excellent in taking me home to wait for my vehicle service