Richard and his technician identified an issue with the rear differential during the 100k maintenance check. He took the initiative to develop a warranty claim which was approved. His shop completed the work on schedule and returned the vehicle when expected. Had it not been for his diligence the issue would have been a major issue and expense. Total professionals. Great team work. Thank you.
I don't think it takes everything I asked him to do
The price doubled from last time. I paid $21 for my 10,000 mile maintenance, $22 for my 20,000 mile maintenance and when I compared my receipts there was nothing different on the 30,000 mile maintenance except the price was $43. I tried to call and got hung up on.
I’ve already talked to Richard and he is going to correct the problem
Thank you for getting me in so quickly. And thank you for honoring a coupon that I had forgotten at home.
Tyler was great; thorough and walked me through everything
So glad to finally have my bronco sport back to normal! Thanks!
Took too many days to diagnose issue, excuses about service techs out or all of them at Ford training, never offered a courtesy ride, shuttle or loaner vehicle even after I stated this is my only vehicle. As of right now I would not recommend anyone I know to this dealership and that’s something because myself my son, daughter, brother, sister and sister in law have all bought vehicles from this location when it was Zeck Ford.
He kept me informed and provided me with the what Ford would do to fix my recall issue. I was satisfied with his manner and diligence.
Service was timely and professional. Richard did well.
Richard always makes it a smooth experience with great communication and friendly service.
Great attention to detail. During the service, the tech identified an issue with the rear differential that requires further work. However, with the extended warranty package that was purchased, this repair cost should be kept to a minimum cost. Appreciate the great service.
I was beyond satisfied with the service John Anderson provided. He was able to get me in quickly, explained everything thoroughly, and had me on my way in a short amount of time. Extremely happy and I tell all my friends about my experiences at Morris Smith service department and how they should be going to them if they are not.
She did a great job. I had no appointment and she got my vehicle in line to be serviced. Please give her a raise at her next performance appraisal. She deserves it.
I was disappointed to have a bill that was $90 for I’ll probably a 15 minute job to install the motor cover on the bottom side. Secondly I was disappointed with Ford by coming up with air sensors that are inside a tire and cannot be replaced as a complete unit my understanding and talking to the service gentleman that helped me was that this replacement cost about $160 per tire and right now I’m just not in a position to do that other than that Rogers help was spot on. He was very kind and thoughtful, but there’s just so many things that they can do so.
I'm still blown away with no spare tire. At around 1:24 pm I went back to speak to my representative to find out the status of my tire situation. My representative shared the maintenence attendant was putting on my spare tire and getting a quote together because there was a nail(she shared where) which cause the tire not to be repairable. She then came back and said there was no spare and had a tire quote of around $271 for one tire. After I got my keys back I pulled everything out of the back of my only to find NO tire. I'm pretty sure the former owners had a spare tire in that vehicle coming from Michigan. I'm sadden there was not a spare. My 2021 Escape had one and maybe I assumed there was one there whan I purchased the vehicle yet it would have been a plus to share spare tires where optional. My representative did not bring any connectivity as a customer. It was like I was there, but wasn't. Eventhough I live in Leavenworth County, I may have to find another dealership to service my vehicle because I am a believer in having the company dealership service my vehicle. These last few services has placed sadness in my heart evenmoreso changing over to Morris Smith.
Rich always does a great job.
Good customer service. Staff very friendly. Prompt service. Overall good experience
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