First, I have used your Service several times and the personnel do not ever greet customers when they enter the area. They just sit there looking at their screens or phones or talking to each other. I don’t wok there, so obviously I am there for a reason that requires interaction with someone who does. Not just me, others who come in after me too. Would they like for me to just start walking around in the service area? Also, my last appointment, which was supposed to take about an hour turned into three and a half hours. The issue was fixed and completed, and that is good, but throughout the wait (which stretched through lunchtime, theirs, not mine), I wasn’t given accurate updates and had I known that it would take that long, I would have made different arrangements. They should just tell the customer what is really going on so when things change, we can adjust accordingly. I don’t know how you guys are going to stay in business because there are other Ford dealerships near by who may appreciate my business more than you do.
I was happy with the overall service I received; however I asked for my contact information to be updated because they kept contacting my soon-to-be ex-husband. I thought that had been taken care of; however all of the after-visit correspondence has still gone to him. Thankfully, he forwards it on to me, but it’s still frustrating when I am trying to conduct my business apart from him!
Simple: Fast and friendly service.
We were satisfied with the service
The only problem is that an oil change shouldn't cost no one hundred dollars. All car repairs are to expensive. Even the cost of a new car or truck is to expensive.
Richard and Eric in service were fantastic. Would definitely go back due to them. The service dept is fantastic and do great work
Communication was difficult. Once I spoke to Richard he was very knowledgeable and friendly. Unfortunately I had to initiate calls vs receiving updates on my truck
My truck was in & out in the time they said. I do however think maybe your advisors could ask about your app and if we know how the rewards & other things work on it.
Explained what needed to be done for the recall.
Got it right in and done as estimated.
Took three different appt to finally fix all the problems.
I sat in that waiting room from 10 to 12:30 for an oil change and tire rotation. I found out that I had a nail in my tire. You guys didn’t have any tires so he tried to order one. Maybe the price was too high which placed me in a funky mood. .
It was a pleasure to schedule the service on my GMC through Amanda. She is definitely an asset to your service department. I hope that I deal with her in the future when I need to bring one of my vehicles in. Though I did not meet her in person, as I had arranged for my vehicle to be picked up and brought back, I could tell that she was a pleasant and completely capable person who enjoyed her job and was proficient at dealing with customers.
The people are, and always are, very courteous and plesant. They all are eager to help in any way they can. My problem is the incomplete job done when I had new tires and an oil change performed. It seems the mechanics need a refresher course, I don’t know. It’s just a suggestion.
Richard is great to work with in every respect.
Everything was okay. Other than the wait and the $10 a light for fords junk lights. Could have bought all 16 for that at parts store
The service I received was great.
The staff was kind, patient and attentive. I’m grateful Tyler and his team were able to work with me.
Appointment time was kept as requested.
I always have Excellent service with Ford
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