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Real Reviews From Verified Customers

Service Center Review Summary

5 star 263 reviews 58%
4 star 83 reviews 18%
3 star 17 reviews 4%
2 star 46 reviews 10%
1 star 46 reviews 10%
Review Us
Jodi D.
5 out of 5
4/2/2026
Awesome service
Linda H.
2 out of 5
4/2/2026
I was not told over phone that oil change was due at 6000 when I told her my car had 5300. By the time of my appointment it was at 5600 so I wanted to get everything done. I feel like I had trouble communicating, even at the dealership. The amount of time I was told it would take was accurate. Plus I don't like that service appointments are not free for customers, even for the 1st year.
Lois L.
4 out of 5
4/2/2026
While I had to wait longer than I wanted for parts to be delivered, Lorenzo kept me updated and eventually the back ordered part came and the car repair was completed. The car drives well and I am confident that I can drive it safely.
Andrew A.
1 out of 5
4/1/2026
I was told I was getting and oil change. Instead there were extras added I did not want. Also I did not get my $10 off
Wilbert M.
5 out of 5
4/1/2026
It was great customer service
Mary T.
4 out of 5
4/1/2026
Add closed caption on waiting t room tv
Shelly R.
1 out of 5
4/1/2026
When I got home and opened the trunk I found the skid panels that go underneath the engine. Ed did a good job but the mechanics dropped the ball. I need someone from your company to call me and let me know when I can bring my car back in!!
Margie C.
3 out of 5
4/1/2026
Yes I am I'm sad to hear that you all aren't selling Kia souls anymore That's the only one I like
Sharon M.
4 out of 5
4/1/2026
Very satisfied with my service today.
Rosemary B.
5 out of 5
3/31/2026
Everyone was very professional and my service was a great experience.
Billie B.
5 out of 5
3/31/2026
Amazing experience as always with Lorenzo! He’s extremely helpful and knowledgable!
Lia G.
4 out of 5
3/30/2026
Lorenzo Mitchell is the best service agent since going to Kia to have my car serviced. He provided excellent service and always kept me updated.
Jose Z.
5 out of 5
3/30/2026
Very sadisfi
Dana G.
4 out of 5
3/30/2026
Love the new service area!
Ronald P.
5 out of 5
3/30/2026
Lorenzo was very courteous and well experienced in his job very professional
Jacquelyn L.
5 out of 5
3/28/2026
Mr.Pat has always looked out for me over the years. I appreciate his efforts.
Boukje G.
5 out of 5
3/27/2026
He was professional, knowledgeable and kind. Thanks!
Eldean R.
5 out of 5
3/27/2026
I was totally satisfied appreciate it
Kimberly S.
4 out of 5
3/27/2026
Shout out to Lorenzo Great Customer Service
Beth S.
5 out of 5
3/27/2026
Lorenzo was very polite and professional.

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