Super friendly and super excited they even washed my car God bless you guys
I really appreciate Mr.Mitchell being very concerned about the issues I was having with my Kia Sorrento .He respectfully listens to my opinion and feedback.
Great team at Kia Country of Savannah!! Courteous, professional and timely
Ed was very knowledgeable and gave accurate time estimates to those waiting on their vehicles!
Great customer service. Friendly and courteous staff
The service provided was excellent and was delivered in a timely fashion.
Lorenzo was great. Explained how the service worked and app wait time I could expect. Wish buying or leasing the car was that easy as looking to upgrade current Sorrento lease.
Chris Rowland
Imani made the experience fantastic. A HUGE jump up in service from my previous visit. She was professional, helpful and was a pleasure to deal with. Imani is leaps and bounds above her coworkers with her service. She should be promoted so she can make sure everyone else there is just as professional
Before I was even home, the TPMS error was back on. I tried to call but the service center was closed and no one else would do anything.
Excellent service from a friendly staff!
Always great service and always done on time
Thank you all for fixing Thae review Crack Windows.you all did great great job.It makes me feel good Kia Company is There for There Customers. Again Thank You.
Service was performed quickly. Staff was friendly and helpful.
Lorenzo was completely fine. He did the best he could with the resources he had. The issue is with the lack of knowledge and understanding of the situation in the service techs and management. This issue should have stood out to be a major safety issue from the first incident. A engineer who knows the vehicle better than anyone should have been scheduled immediately. The fact that this was an on going issue for over 3 weeks and nothing was really done about it was a problem. Another issue is the fact that when scheduling the engineer to visit, they’re not able to come for another 3 weeks. For most people a simple rental would suffice. For me, this vehicle is how I am able to gain access for my disability accommodation and parking to my work area. A few days without my vehicle is manageable. 1.5 months without it is unacceptable time to get this vehicle fixed.
I do not like the new sign in process. Instead of walking in to meet directly with the advisor, I had to stand outside in the heat while a man took me to a stand, to ask questions, and then took my keys to the car to get the mileage and do a walk around checking for damage. This extra step, in my opinion is a waste of my time, since I then had to go to the counter anyway. Also, ever since I made the appointment, I have been constantly contacted about selling my car (by text, email and phone) I said no so many times I was sick of it. This is why I stopped coming to Kia before and just started going to quick change services. Kia is an awesome brand of which I have purchased many times but a customer should not be harassed. Please do not contact me. This information is for education purposes only.
The service was executed quickly. My vehicle is running smoothly, again. The staff was inviting and professional.
He is great and professional.
I'm truly satisfied with the excellent job Imani did servicing my vehicle.
I was about 3 hours early for appointment they explained to me that others where before me and would get to me as soon as possible, invited to lounge and refresh and I was out before my scheduled appointment.
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