Yes, please call me because I was very dissatisfied. I do not appreciate someone lying to me and implying that I don’t know what I am talking about. It wasn’t Lorenzo , but another man who took over for him . An older gentleman . And add to the fact that I was sold a car with four bad tires . I am absolutely sick over this.
I brought my car into the dealership for service today based on the phone call, text messages and email confirmations. When I arrived I was told my reservation did not exist even though I showed the email confirmation with the correct date and time. I was told “we’ve been having issues with reservations lately.” I was given the impression that I was going to have to reschedule and only after I pushed back and voiced my frustration was I told we will try to work you in. I also was told that the service department goes to lunch at 12pm so I may have to wait for them to return - even though my appointment was scheduled for 1030 am with an expected wait time of 90 minutes. The entire experience made to seem as if it was my fault and I was being treated as a walk up customer. Also, I was given a copy of the service report that was supposedly checked and verified by the technician and it shows my tires having grew 2/32 of tread and my front brakes having 1mm more pad than the previous service which was done at the same dealership. As I drove away I received an unsolicited call from the dealership sales department asking me if was interested in trading in my car for a newer model with a lower monthly payment. I’m not sure how you can do that on a car that has been paid for since it was bought new in 2023. The entire experience at the Savannah Kia dealership was less than customer oriented. Feel free to call me back if you would like to discuss my review in more detail. My number is ****-****-xxxx.
This was my first visit to the Kia service center with a new Kia vehicle. I have the maintenance plan. I was told by the Service Manager that the plan covers oil change but not additives, which are recommended. If additives are soooooo recommended by Kia, why wouldn’t they be covered by the Kia maintenance plan, which was sold under the promise that all recommended maintenance would be covered?! It’s such a smarmy sales tactic for a brand new service center and brand new vehicle. What they taught me today is to place no value on anything they say is “recommended” ????????
Lorenzo kept me updated on my vehicle's service progress which I appreciated.
Quick and efficient. Thank you Kia Savannah!
Doing the times that I had to come up there the amount of times the issue is still a problem and I feel as though that all that time I came up there now to try to tell me it’s something else so I’m not really happy and also they did not put in the gas in my car for the inconvenience
Very friendly staff and great lounge for waiting. Lorenzo was very helpful.
Took a long time for the apt though, 1.5 hours. Better timing for simple oil change/tire rotation would be helpful.
Very timely.Great experience.
I was very satisfied with the service that was rendered.
Lorenzo was extremely helpful and stayed in contact with updates while my car was at the dealership for a week. I truly appreciate it.
Repair was done at a timely manner. Thank you ????
Very friendly understanding people there.
Mr Mitchell did a great job in letting us know about our vehicle.
Lorenzo is the best! He is kind, patient, understanding and provides excellent service. My car is beautiful when he completes the service
Everything was smooth and great communication
The staff was awesome and helpful
He’s great at communication. I got my car back quicker than expected. He made the process very is and simple.
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