Kia Country of Savannah Auto Repair Service

My front fender on my telluride is now dragging the ground so I will see you tomorrow

Although the issue was ultimately resolved, the issues could have been avoided. We came in for one appointment, they found a part had to be ordered. Once that part arrived they called and made the appointment for installation. I came in for installation and sat in the waiting area for over 2 hours before I was told they hadn’t been able to get to our vehicle. They offered to set up a new appointment for early morning to get it in another day but when I asked if there would be a vehicle I could drive home overnight while they worked on the vehicle the next morning, they said that wasn’t an option. We did come in early morning for the rescheduled appointment and again sat for 2 hours before any update on the car. They did offer a discount for the inconvenience but I do feel like communication could be better. You may also consider a “borrow vehicle” option for special situations that aren’t the fault of the customer. Overall I do feel like they tried to alleviate the issue but those are a few of my suggestions to make the service department better! Thank you

Service was scheduled for 1:30 pm. The vehicle didn't move until nearly 2:pm. It was done before 4:00 pm. I asked the lady checking in vehicle for a service update. She told me someone would be with me soon. It wasn't until I went to the service desk at 4:45 pm that the vehicle was released to me. Plus I have to return to complete another recall. What I don't understand is why wasn't inventory checked to ensure all parts needed were on-site? If not why weren't they ordered to complete the service work.

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Thanks for getting our warranty work done in such a timely manor and also for the use of a loaner vehicle. Good Job Guys!

You had my car for 4 months.

Very good customer service. Went very smoothly and quickly.

Very nice and done well.

Great staff, Lisa is always a pleasure to work with. Thanks!

I have received no updates or info regarding my vehicle.

Keep doing what you guys do best, costumer service!

Very professional...

Completely satisfied

He did a great job keeping updated about the progress on the work being done on my sorento. He had a nice demeanor as well when giving me updates and giving me my car after it was ready.

Very fast and courteous service and the customer waiting area was excellent. The staff greeted me and was professional the whole way through

If they did fix the recalls, they did not update them on the car.So the car still states that there are recalls

Service excellent ???? however could not find the issue to my vehicle I m having a problem with.

Yes

Lorenzo always takes care of me at Kia. I have no complaints. Thank you !