Kia Country of Savannah Auto Repair Service

Very nice and professional!

Thank you

In waiting room maybe offer coffee. Need a car wash after service was told there was no one to wash car.

Imani was helpful very detailed oriented. She handled the whole process professionally and glad for her to represent Kia.

2+ hours was absolutely too long to wait for an oil change and tire rotation. Not to mention that I arrived Before my appointment time.

He did a great job

N/A

I feel that it's a waste of my money and time.For me to use you as my service provider.When you can't use my extender warrant provider And if I know that i probably wouldn't have come to you for service

Call me and I would like to discuss my experience.

He was very friendly and knowledgeable.

Thank you for being courteous and timely.

It was a simple routine check and oil change and took 2 hours with an appointment.

Thank you.

It was very good and on time!

She was very warm and welcoming. She understood what I needed without judgment on my health condition.

Ask Mr. Mitchell, I'm sure he could probably inform you as to why I'm not particularly satisfied with the service. My question would be, what service?

Imani was very helpful and professional.

My service advisor who is Zee was fine. I called at 11:57 to see if my vehicle was ready and was told I received a text stating it was. I did not receive the text until 12:14. When I got to the Kia dealership I pulled out my wallet to pay because I had been advised that I needed a cabin filter, and alignment and a patch put on my tire. Zee was surprised and said let me check. She saw where I had approved everything in the computer then she started checking and nothing had been done to my car. This was basically a waste of my time. Maybe you guys should go back to the human personal customer service instead of relying on your computers to take care of everything. This is the worst experience I have had since I have owned my kia. I bought it new in 2021. If this is the type of service that is going to continue I will not be purchasing another Kia

Lorenzo please work on your communication it really felt as if I was left in the dark with what was going on

My issue is not with anyone in particular. I realize everyone is just getting used to their new space. I thought 1 1/2 hours for an oil change and tire rotation with an appt is a bit long. I previously had that service done within 30 minutes. Perhaps the waiting area will have water, coffee and maybe a snack available. My previous salesman and financial person were no longer at the dealership. These changes make me wonder what is changing and why.