Thank you for the help with the parts needed!
Thank you for your very good and courteous customer service.
Great and fast customer service
Thanks you for your services!
Everyone was very professional and courteous.
I could not have been more satisfied with the customer service experience, with Lorenzo leading the process. He was upfront and honest throughout, even when issues arose. More importantly, he consistently followed up with solutions and made sure concerns were addressed.
The repair process itself did not go as originally planned. Some parts were damaged during the installation of the new sunroof, and both front doors sustained deep scratches that required an additional trip to a body shop. The initial reinstallation of the headliner was not satisfactory, as it was not properly secured and the trim was not restored to its original condition. I also remain slightly concerned about how some areas will hold up long term. Additionally, the vehicle’s interior was left extremely dirty after the work was completed.
That said, Lorenzo and the management team ensured that the headliner and all damaged parts were ultimately replaced to my satisfaction. While there were complications during the repair process, Lorenzo’s transparency, accountability, and commitment to making things right made a significant difference in my overall experience.
Sincerely,
Carol A
Professional service whenever we take the car.
Great service, as always. Imani is top-notch! Appreciate you!!????
Zee went above and beyond to assist me with everything I needed. Her customer service was amazing.
Lorenzo went the extra mile for me today even though the service department was nearing time to close.I really appreciated his friendly but professional demeanor as well as his patience. Also, my car had been washed and cleaned. Five star service all around!
It will not start nor unlock. We couldn’t get it to unlock at the dealership. I’m waiting to calm down before calling and listening to excuses on how all you did was change my oil which shouldn’t have caused an issue again after I parked the car at home! It’s because of circumstances like-so that customers like myself write poor reviews reflecting service, recalls, appointments, follow ups, customer service and repairs. We come in for one basic and minor service to readjust our attitude for a let down of confusion, pointing the blame, lack of accountability or cluelessness. Before you know it you’re always at the dealership and you no longer want what was supposed to be a new car. The dealership takes full advantage of profiting from the warranty at the customer’s disadvantage of time, lack of transportation and hassle if not stress. I’m a seizure patient and I have to be cautious of how I approach this issue emotionally.
Lorenzo was excellent and very helpful throughout my service!
No I was not satisfied.. I have been going here for years and I’ve never experienced what I have today. Once handed my receipt, it was not gone over. I don’t know what is going on with my car bc the inspection was not talked through with me. I don’t know what percentage the tires are or how much windshield wiper fluid I had or what condition the wiper blades were in. We weren’t even walked to the cars! I bought not 1 but 2 cars in today for service and that’s the poor service we received! Nothing was said but have a nice day! That’s not what I’m used to when I get my car serviced at Kia.
Experience and service was professional and complete as usual. Thank you
Stop talking to customers in automotive verbiage. The everyday person doesn't understand. If a person is in need a tune up, just say "Needs tune up" instead of using a whole bunch of technical terms they don't understand.
I asked for just and oil change and your service department rotated my tires. I have uneven wear on my tires had them in the positions I wanted them.
He was professional and nice.
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