Great job all around. The only feedback I have is when I got back to my apartment I opened the hood and saw that the oil stick wasn’t pushed all the way in.
Excellent service, beautiful facility !
Good service. Polite and highly capable staff
Thank you for the quick and great service today
Prompt service! Very nice.
I was scheduled to come today because my part was not there at the time of service, sitting for 20 minutes just to realize that my part still was not there and I needed to come back the next day. In the future please contact the customer so they don't waste time and gas driving to the service office just to have to come back the next day.
It was a much better experience from my previous appointment. My KIA Sportage ignition problem is repaired.
Great service experience, thank you!
Thank you for the help with the parts needed!
Thank you for your very good and courteous customer service.
Great and fast customer service
Thanks you for your services!
Everyone was very professional and courteous.
I could not have been more satisfied with the customer service experience, with Lorenzo leading the process. He was upfront and honest throughout, even when issues arose. More importantly, he consistently followed up with solutions and made sure concerns were addressed.
The repair process itself did not go as originally planned. Some parts were damaged during the installation of the new sunroof, and both front doors sustained deep scratches that required an additional trip to a body shop. The initial reinstallation of the headliner was not satisfactory, as it was not properly secured and the trim was not restored to its original condition. I also remain slightly concerned about how some areas will hold up long term. Additionally, the vehicle’s interior was left extremely dirty after the work was completed.
That said, Lorenzo and the management team ensured that the headliner and all damaged parts were ultimately replaced to my satisfaction. While there were complications during the repair process, Lorenzo’s transparency, accountability, and commitment to making things right made a significant difference in my overall experience.
Sincerely,
Carol A
Professional service whenever we take the car.
Great service, as always. Imani is top-notch! Appreciate you!!????
Zee went above and beyond to assist me with everything I needed. Her customer service was amazing.
Lorenzo went the extra mile for me today even though the service department was nearing time to close.I really appreciated his friendly but professional demeanor as well as his patience. Also, my car had been washed and cleaned. Five star service all around!
It will not start nor unlock. We couldn’t get it to unlock at the dealership. I’m waiting to calm down before calling and listening to excuses on how all you did was change my oil which shouldn’t have caused an issue again after I parked the car at home! It’s because of circumstances like-so that customers like myself write poor reviews reflecting service, recalls, appointments, follow ups, customer service and repairs. We come in for one basic and minor service to readjust our attitude for a let down of confusion, pointing the blame, lack of accountability or cluelessness. Before you know it you’re always at the dealership and you no longer want what was supposed to be a new car. The dealership takes full advantage of profiting from the warranty at the customer’s disadvantage of time, lack of transportation and hassle if not stress. I’m a seizure patient and I have to be cautious of how I approach this issue emotionally.
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