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Real Reviews From Verified Customers

Service Center Review Summary

5 star 224 reviews 65%
4 star 84 reviews 24%
3 star 6 reviews 2%
2 star 15 reviews 4%
1 star 16 reviews 5%
Review Us
Joel B.
5 out of 5
4/10/2026
Matt was very professional, friendly and polite
Laurel I.
5 out of 5
4/9/2026
Excellent service!
Jon M.
5 out of 5
4/8/2026
Thank you
Daniel K.
5 out of 5
4/7/2026
I greatly appreciate the pick up and return service. The work was done very well and the car was checked over thoroughly. The wash was an unexpected surprise. Thank you so much!
Darryl G.
4 out of 5
4/7/2026
Service was done correctly and in a reasonable amount of time. Good overall experience. Have never had any unusual or bad experiences with this dealership.
Larry L.
5 out of 5
4/6/2026
Great service and Great care at Laurel Toyota! 5 Stars!????
Ryan L.
5 out of 5
4/6/2026
Excellent and attentive service provided
Ronald H.
5 out of 5
4/6/2026
Good job
Linda B.
4 out of 5
4/6/2026
He answered questions and checked on the prices of windshield wipers . He added that to the service. Polite and efficient
Frank B.
5 out of 5
4/6/2026
Professional and very courteous
Elizabeth K.
5 out of 5
4/5/2026
Best service department ever! Always friendly, efficient, and professional.
David H.
5 out of 5
4/4/2026
No
Lynne F.
1 out of 5
4/3/2026
Service department has no idea about customer service. Was told it was a no charge service then charged. The individual who call had no idea what he was doing very disappointed all around.
Ruth B.
5 out of 5
4/2/2026
I have always had a satisfactory experience at Laurel Toyota.
Robert H.
4 out of 5
4/2/2026
When is my next appointment?
David H.
5 out of 5
4/1/2026
Job well done
Rodger S.
2 out of 5
4/1/2026
I was texted that my vehicle was ready to come home at 10:30 I got there around 10:45 and I waited 2.5 hours to pick up my vehicle. Then after I paid the bill and started home, I only got about 3 miles down the road and the same problem occurred again so I turned around and took it back to servive department. Show them the problem and I waited another half hour for a scan test and ended up leaving my vehicle there to pick up next day.Alan apologized to me at least 3 times, but I was not really a happy camper. I got a call this evening so I will pick it up tomorrow and hope for the best.Alan was also nice enough that he did not charge me for labor 2nd time around. People were nice but I was anxious because I have PTSD
Dennis M.
5 out of 5
4/1/2026
Good job!!!
Aadi P.
4 out of 5
4/1/2026
I appreciate Matt Horner, He and the team went above and beyond to make sure my vehicle was properly maintained.
John R.
5 out of 5
4/1/2026
Quick professional service

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