I have a coolant leak, down about a half gallon. There was no leak found, concerned where the coolant is going? To check over next couple weeks. Does this have any thing to do with the engine work done earlier? You folks said anything involving that you would take care of. Hope it takes care of itself.
I sincerely appreciate your recent efforts to improve your customer service experience. It hasn’t gone unnoticed.
Jamie was amazing! She was so knowledgeable, took the time to fully answer all of my questions, and explained everything that service did with my vehicle! I am so excited to have a trusted, professional, and friendly service representative that I can and will rely on for all my vehicle's needs.
Totally satisfied with their service.
Above and beyond!!
Thank you!
The service was fast checked in a little early good report on my Corolla cross
None at this time, but I suggest Toyotas,all the time to my friends and family and when I’m ready to trade, I will be over to see.
Everyone was polite and professional.
You guys are great, thank you.
I always appreciate the car wash
I am so appreciative of the kindness shown today and cannot thank you enough for rearranging the delivery schedule to drop my car at my home while I was sick. It really meant the world to me.
Matt was great with his help so no issues with him but the actual replacement of battery tech service and tire rotation took more than 4 hours and in the process my computer module was turned off requiring another trip next day to the dealership. Matt Horner did a great job though contacting Toyota and trying to help me find a solution to the issue.
No need to follow up. I went to my scheduled appointment today at 11am and was there at 1050, which I had to take the day off work as I work in Altoona. He said that there was a recall on my vehicle and it would take too long to rotate my tires, change my oil and do the recall because it would lead into the mechanics lunch break. I said I do not live around here and he said we needed to reschedule. There was another female coworker and asked where I live and said it was over an hour away the other way. She said can’t you squeeze her in so she doesn’t have to come back. This was not my problem and should not need to come back. He was also questioning my oil change because my warranty was over in August 2025 and told him that it was a certified Toyota. I do not think I need to explain everything about the vehicle since I purchased it from Laurel. It has been a very bad experience form purchasing this vehicle to getting it serviced.
I’m very pleased with Laurel Toyotas service and with the courtesy of the staff.
I completed the review. Matt was awesome, went above and beyond my expectations. I have never been happier with Laurel Toyota. Matt was awesome.
Yes. Thank you for your efficiency .
Virginia
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