Always good customer service !
Jamie Zeglin is an asset to your dealership. She addressed my concerns promptly and got my vehicle right back in for service. She treat me with respect.
Finished far faster than estimated. Great!
Jamie Zeglin is the nicest most professional service person I’ve ever dealt with in my entire life.
Everyone was friendly and nice. Check out could be a little faster though.
Thanks for catching the little hole in the tire and fixing it for me
As a longtime customer: satisfied with the service to the required needs of my automobile. Thank you.
Put March inspection sticker on 2016 Highlander where current window sticker was April. Had to return and get Scot B to get this fixed. Also, notified by text at 2:55pm car would be ready in 15-20 minutes. Not done till 3:55 pm. Have come to expect long waits but after be notified car nearly done this was disappointing. Have purchased 4 cars from Laurel in past 15 years, but after today I may go else where for next car.
For a tire rotation one hour and thirty minutes is to long. The other thing is when the car was finished. It sat out in the parking lot until I had to go up to the counter. Your service department should go into the service waiting area and acknowledge that the car is finished. I do believe I got an email but if you don’t have your phone and I was on silent, I did not see a text. My suggestion would be to try to expedite oil changes and tire rotations on a faster basis.
My car was taken right away and they did a great job. They told me everything thay was doing and I didnt wait long. Everyone was really nice to me.
Just an oil change and swapping out winter tires today. Always professional and friendly!
Quick and friendly service. Thank you.
Jamie was more than happy to help with all my questions and to make sure I was satisfied with what I had done with my 2022 Rav.. thank you all
Good job and well taken care of
Matt is awesome! Takes great care of me and my car!
Jamie is an excellent represented of your organization. She is part of the reason I bought my current truck from Laurel Toyota.
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