Melissa was fantastic as usual!! She is always in communication with me about my vehicle and doesn’t push on items I don’t want or need!
Extremely Disappointed with Kia Service Experience at Kia Hilton Head
I am very disappointed with the service I received from Kia Services. I scheduled my appointment in advance and specifically informed the service representative two days prior that my family only has one vehicle and that I would need a ride to and from the service center. I even reiterated this on the day of my appointment and was assured that everything would be taken care of.
My appointment was at 9:45 AM. However, when it was time for me to return and pick up my vehicle. At around 3:00 PM, I was told that their concierge driver was unavailable because they were out picking up parts and other customers. This left me stranded with no way to get to the dealership.
To make matters worse, they lied stating they called my husband earlier informing him that there would be no pickup service, and when I called to dispute this, the supervisor falsely claimed that I had been notified an hour earlier—which was absolutely untrue. The service representative and supervisor were both unsympathetic and dismissive, which made the experience even more frustrating.
In the end, the manager did send someone to pick me up, but by that time, it was too late. I ended up being late to pick up my children from daycare and their after-school program.So I will have to pay late fees and also during my desperation I order a lyft which was charged to my account. On top of that, I was charged $219 for a vehicle checkup and a supposed repair to my radio—which still does not work. My main concern with my vehicle was the sound I heard which turned out to be my brakes and they do not have them in stock. So overall a few words to describe my experience are disappointed, dissatisfied, dismay, anger ????.
I have been a loyal Kia customer for over a decade, I have had my 2012 Kia and consistently got my service through Kia. This was, by far, the worst experience I have ever had. While I appreciate the manager’s attempt to make things right, the overall experience was unacceptable.
Unfortunately, I will not be returning to Kia or Hilton Head Honda for any future services.
Melissa was personable, professional & helpful. Service always a pleasant experience @HH Kia.
Melissa is the best and I have nothing bad to say about the service department
Excellent service!! Thank you!!
Melissa was fantastic and made the whole process seamless and pleasant. Great job and thank you!
My battery needed replaced so I could travel to PA the following day to attend a reunion and other events in my hometown. Melissa informed me they were booked, but would try to fit me in. The battery was installed by mid-afternoon. However, on the way home so noticed the back window would not stay up. I took it back, and after trying several different approaches, the problem was solved. WOW! Two miracles in one day. Throughput the entire process of fixing both problems, everyone involved were focused on one thing…Customer service. I have dealt with over twenty dealerships in my adult life, and after this experience in October 15th, KIA Country of Hilton Head is NUMBER 1!!! Congratulations to the management team for employing such awesome employees. God bless you.
When y'all first opened a couple of years ago, I didn't have that great of an experience in the service department and decided that I'd just continue to drive to Kia of Charleston for my service needs. I'm glad I gave y'all another chance. Melissa was so nice, as was the rest of the staff I encountered.
I will always bring my car to Kia of Hilton Head for service as long as Melissa is there! She has great customer service and a pleasure to deal with. Melissa always works hard… even when she is alone on a busy Saturday. I appreciate every she did for me in getting my tires done… last minute appointment. Thank you… thank you… thank you!!
The service was quick and very professional.
My experience today was excellent!
Alison was fabulous!
Great service as always!
Appreciate the professionalism and patience and understanding when answering my questions.
The waiting area was clean and spacious.
All around good experience.
Thank you.
Exceptional customer service-my appointment was handled efficiently. Their detail team took really good care of my car
Fast, efficient, professional and courteous!
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