Service Center

Real Reviews From Verified Customers

James M.
5 out of 5
12/13/2025
Jeremy was very professional, friendly, and honestly communicative with status updates!
Moises V.
5 out of 5
12/12/2025
Muchas gracias
Brandy M.
5 out of 5
12/12/2025
Ian shows that he truly care about his customers. Ian is very professional and knowledgeable. I would definitely recommend my friends and family to Ian in the Service Department.
Toni P.
5 out of 5
12/12/2025
Suntrup has excellent staff and most competent Service Department in Missouri.
Steve S.
5 out of 5
12/12/2025
Thank you for being prompt and great communication.
Cynthia B.
5 out of 5
12/11/2025
He always gives great service
Stacy B.
4 out of 5
12/10/2025
Jeremy is the best. Great customer service e experience! Will be back!
Angela S.
4 out of 5
12/9/2025
I did want to say I super appreciated the cashiers compassion and her staying 10 minutes late to help me get my car. There were several accidents on 270 and it caused me to get there at 6:05, which I understand is past hours. She went above and beyond to help me out when I'm sure she just wanted to go home. I also appreciate Jeremy getting back to me so quick and fixing the billing issue we encountered. Mistakes happen and he immediately took action to make it right. Thank you all!
Keith H.
5 out of 5
12/8/2025
Jeremy was excellent and had a great holiday outfit on
Helen M.
5 out of 5
12/6/2025
Thank you for the excellent service and it was done to my satisfaction. Suntrup.Volkswagen has never let me down. A big thanks to the Service Department and to Ian Williams.
Gary B.
5 out of 5
12/6/2025
Ian was incredibly professional, helpful, and made the process seamless. Definitely will be back.
Norman B.
5 out of 5
12/6/2025
Very satisfied with your service
James K.
5 out of 5
12/6/2025
Job well done!
Kathleen M.
5 out of 5
11/25/2025
Ian is very good at making sure that the car is taken care of Thank you
Jim S.
4 out of 5
11/25/2025
I had the car towed to Suntrup on a Sunday, and it was repaired by mid-morning Monday. A video of the problem area was provided. The service couldn’t have been better! Thank you!!
Michael F.
5 out of 5
11/25/2025
It's never a problem when my vehicle is serviced you guys is always great and thanks
Jamie A.
1 out of 5
11/22/2025
Should not take over 2 hours for an oil change and tire rotation.
Nermina H.
5 out of 5
11/21/2025
Amazing team,since I bought my car Ian is taking care of everything .He is really helpful and amazing person
Ashley M.
5 out of 5
11/20/2025
Ian has always been very helpful and kind when I come in!
Anne H.
5 out of 5
11/18/2025
Great service!

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