Very good service person for me. I left with a smile
IAN got my car on the road again during a very difficult time. He helped me find a way to buy some time,till I figure out what I'm going to do.
Very much appreciative
Extremely fast which was great
Rick did a great job keeping me updated and making sure my services were completed as promised.
I was expecting this repair to be an expensive ordeal. Jeremy made it a Christmas miracle. Thank you!
I can’t thank Rick enough for all his help. He did everything he could to ensure the issue was fixed in my car, which was not an easy task! Thanks again, Rick.
I was in and out in a timely manner. Most appreciated.
I didn't buy my Golf here, but I'm definitely keeping tabs on where I should buy my next used or new Golf or Audi, and it's most definitely going to hinge on my experiences as a customer in other areas.
Thanks again!
As always, great job Rick. Much appreciated...
Everything was done quickly after dropping off the car. Was notified of issues and was repaired in a timely manner. Jeremy was very courteous.
I took my car to the dealership to get worked on since I figured they would have my parts in stock but they didn’t. Wasn’t even ready to pick up the next day after the parts had came in because they were “busy on another vehicle” You only have one guy working back there? Not interested in excuses. Unprofessional. Figure it out. This is what appointments are for. Had to spend half the week without my car for something relatively simple. I anticipated getting boned taking my car to a stealership but even I underestimated the lengths you would go to in order to gouge your customers. $300 to replace spark plugs that probably cost $50. Hour job tops. Oil pan, gasket, and AOS cost $1500. Maybe $500 in parts and a 2 hour job. And after all that you’d think 2+grand worth of work would at least get you your car back washed, I know they have the facilities for it but even that’s asking too much. And to top it off I noticed a grinding sound that wasn’t there before when I was backing out of the driveway the next day but now I’m scared to take it back in to fix whatever it was they did
Yes, I’m very satisfied with the customer service. I was given by Rick. I’ve been bringingmy car for several years now and it seems like every time I come in Rick is the guy in the a.m. and p.m. and his customer service is so excellent personality is great
Always have the best experience with Rick
Ian was fantastic. Really took care of me in a timely manner and I really appreciate the effort he put forward to make sure everything went smoothly.
I would have to say Rick Thayer is honestly a nice guy and took care of me and my car. He let me know how things were going every step of the way. I really loved doing business with Suntrup and it was a good experience! I’ll be back!!!
Thanks for getting my car fixed and back the same day.
Rick was very professional.
Bought new key for vehicle. Waited 3 weeks for appt that worked for schedules. Dropped off Sunday evening. Checked in at 0700. Finished at 1400. Got home only to find out that the original key was deprogrammed and now we only have 1 key that works AGAIN. New appt is Jan 5. Was never told about the deprograming or the issues with the original key. Exceedingly dissatisfied with service, communications, and overall experience.
Very quick service and turn around time
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