Chris was great. But I asked for shuttle pick up from home at 2:05. At 5:00 I still hadn't been picked up!!! I called a couple of times and they said within the hour. I finally got a call after 5:00 and the driver was on 27th and Drexel. I told him not to bother to come anymore. Very frustrating!!! And disappointed????
All comments to Toyota will be favorable.
The problem with my vehicle that I just purchased was resolved without issue. Thank you.
Pleasant and efficient.
Finished in the time he said.
First time I did not leave with a long “ to do” list.
Thank you.
Thank you Cesar and Rigo. I worked primarily with Rigo and he was very kind and explained everything clearly. Cesar took over and was happy to ensure I understood the charges. I appreciate we could communicate by text, I was unable to answer the phone but could respond with text.
Job well done. Professional and above anyone else. Thank you.
Julian was extremely helpful, and polite. Job well done. Thank you for especially helping me with a notice for my car and taking care of me and my car. Absolutely a valuable employee and part of the Toyota Team.
Karen Vargas, fka Grunert.
John worked well with getting manufacture add ons to my Highlander while dealing with holiday.
Gurpreet was phenomenal, he explained everything, was very pleasant and had me done in the time promised!
Shuttle took way too long to pick up
The service team does a great job. They were all very kind. Considerate kept me updated on how things were going. Very happy with my service.
I had a very pleasant report with Cesar Becerra. He kept me updated with everything.
AJ investigated and found that the windshield chip was present when Serra acquired the vehicle, which I purchased 2 weeks ago.He had it fixed and did not charge me for the work.
Cease was very good at explaining my options. I appreciate his honesty and guidance.
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