Cassie in service does a great job! The synergy of being personable, efficient, and knowledgeable is the ultimate in an adviser????
My water pump showed signs of a recent leak because there was dry pink crust in the area as photographed . I bought an extended warranty but Adam talked with two Lexus authority figures who convinced him that the warranty would not cover replacement of the water pump unless it was an active leak so the service guys examine the water pump at next service. I was convinced to wait but on second thought I am worried about driving my Lexus and do not feel safe I am driving to and from Columbus on Saturday (4 hours) and feel the advice by two Lexus authority figures was risky and not in my best interest. Why buy an extended warranty if you have to fight for a claim allowance. The pink crust is evidence of a problem, whether the crust is dry or wet. Therefore, I am not satisfied with Lexus and afraid to drive long distances.
Efficient and professional
Very knowledgeable and communicates well. I will ask for him again.
Jeff was very efficient in taking care of my issues and was great with the pricing. Would suggest Jeff to anyone.
Adam is always extremely professional, kind, and attentive to my needs and my vehicles needs. World class service here from Adam and the service team. I would trust him with my social security number
Great communicator, polite, efficient.
Travis Clark certainly knows his job well and displays a very friendly and helpful attitude not only to his customers but to his co-workers as well.
I look forward to seeing him the next time I need your shining Lexus service!
Another great experience. Thanks to Jeff and his colleagues for getting my Lexus fixed up fast and well.
The service and old change was super quick! I was in and out, I love it !
Asked for battery for my key fob, wanted over $20. Went to Toyota dealer bought one for $10. Not good business charging twice the price
Autumn was very professional and helpful.
Jeff provided superb updates on a service situation that required a long, and complex completion. I’m very pleased with his performance!
I never get good service at this dealership
Lack of communication , car was scheduled for an oil change and tire rotation on Friday morning, did not receive a call until 4pm that the service will not happen due to a back log and will probably happen on Monday, which it did. I would have loaned a vehicle knowing about the delay.
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