My heart is still filled with gratitude for the exceptional service rendered by Jeff Miller. The empathy shown for my plight and the service support rendered were heartwarming and excellent. The entire experience at Metro Lexus was wonderful. If I lived closer to it, I would be a regular customer there. Thank you, thank you, thank you!
Sincerely,
Marlene H
My service was excellent! Thank you!
It’s always a pleasure to work with the advisors at Metro Lexus. Even new employees seem like pros.
They always go above and beyond. Jeff
Fantastic service. Stand up advisors who always have my best interest in mind. I would trust Josh with my first born.
Good customer service and service
Hi Adam.
Well, we were provided with a quote..full price parts & labor.
Offered a meetingnti view a newer model or spend 1.9k on 1 door panel, which Lexus dropped the ball to begin with. On a model worth 65k brand new. No accountability with our case, not even a little.
Complementary check up was not completed.
The team decided to have your new trainee, on the job for about a week to work with me. Nice young man.
We do appreciate the loaner while our vehicle sat untouched in the service building for over 48 hours.
I had to request for exit documentation to be updated to reflect truth.
I did receive prompt updates via text. Also recieved the complementary wash once I had asked on my way out..
Honestly, as a proud owner of both your GS & LS models, quite surprised & disappointed with our first visit to the Metro Lexus bookpark location.
I usually swear by the Lexus/Toyota brand for it's quality & dependability. As for the current service provided, unfortunately not in favor.
All best,
Mr. & Mrs. Kimbro
Everyone that I interacted with was personable, professional and helpful. I would recommend Metro to anyone looking for a Lexus. Much better than Classic.
Thank you for the service that you provided.
Was very helpful with prices. Thanks!
Jeff was amazing- so super knowledgeable and helpful. I really appreciated his thoroughness. Lexus is lucky to have him!
Jeffery Miller was great.
Of all the times I have taken my car in for service this was by far the best .
Jeffery took the time to explain everything and I really appreciated it.
Very honest and informative on answering all my questions and concerns.
Paul’s service was great! Please fix your electronic paperless systems. Thank you!
Your service is always timely and performed with no outstanding issues.
I’m always 100% satisfied with Lexus (Brookpark) services.
Jeff was friendly and very knowledgeable regarding my car. He did a good job keeping me posted on the service and maintenance of my car. I felt comfortable talking with him and I felt my car was in good hands. Good job, Jeff, and I hope you’re my service person in the future.
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