Never answered my question about my blades on my windshield. Didn’t ask me any questions if I had any issues with my new car.
Jeffrey went above and beyond to make sure that I was a completely satisfied customer. Great attitude, very pleasant and kind. He helped me to understand everything that was going on with my vehicle. He was also patient and honest. I wish all the service employees were like Jeffrey. Thank you! Tessa M
Cord is was helpful, friendly and easy to work with. I felt my car was in great hands with the service associates as well. They were so nice and friendly; great experience!
Great, thorough but efficient service-thanks!
Cordis was extremely helpful. He had spent a lot of time with me making sure that my needs were covered. I didn’t feel rushed at all.
My experience was good the service tech was knowledgeable and informative about the questions asked regarding my car.
Joshua was extremely helpful and a pleasure to work with. It’s frustrating to have car issues and he was so friendly and helpful and made it a very positive experience. I sometimes go to the dealership on the east side of Cleveland but I am going to use metro Lexus more frequently because of Joshua. I hope that he receives some sort of accommodation or acknowledgment as a result of this review. I give him five stars. Thank you, Elizabeth S
Unfortunately in replacing the steering mechanism, our dashboard was cracked. But what is even more concerning, no mention was made when we picked up the car today. When we pointed out the issue to Dan Booth, he took a photograph and promised to get back to us on Monday. He is aware of our distress.
Jeff is always professional and a pleasure to deal with.
A 5 star guy…give him a raise!!
Last several visits service time has exceeded estimated wait time by
30 - 60 minutes. Very frustrating.
No more questions. Jeff Miller is at the top of Service management. You are a fool if you ever let him go…
Pay rise should be considered…
The service department was amazing!!
Greg was polite, informative and had vitality while speaking clearly and loudly with my hearing impaired husband. We had so telephone tag issues but all was done well and we feel confident our mechanical issues are resolved by Greg and the Lexus team!
I attempted to call the service department 4 times. The first time I was asked who the service tech was and I did not know because my wife got the text about what was done with our car. The woman on the line said “I am sorry I am not authorized to transfer you to service. The next call I made went to a salesman. I asked him to transfer me to the service department and give me the direct number. He transferred me and it rang and no one answered after about 2 minutes. I then called the direct number provided by the Salesman and it was a wrong number.
My wife and I are looking for a new car and we did meet with a salesman the day before all this happened with the service department. We “were “ looking at a Rx350 at a total sales price of $60,000. After this experience, I am not sure I want to do business with Metro Lexus. PS : we have owned 5 Lexus vehicles and I believe we purchased 2 or 3 of them from Metro.
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