This matter is not Paul's fault. This is a matter of over paying for service, on the life of the vehicle and not being provided said service. Because of this it costed me a set of rear brakes, at my expense.
Jeffrey is absolutely outstanding. I trust him. He is fantastic. He care about me, about my car and about Lexus. Really among the very best.
Everyone I met was very polite and professional. I couldn’t be more pleased. Vince Fazio
Great and helpful as usual
The service was quick and easy. The staff knowledgeable and efficient!
Paul did a very good and professional job. Very attentive to my needs. Thank you.
Jeff is a very knowledgeable representative for Lexus. I am sure he will be in charge of the department he now works in. He is a valuable person for Lexus.
Put 7000 miles on paperwork. Vehicle had 2000 miles! Really?
They corrected it before I left but I thought I was at a Lexus dealer? Felt like i went to a used car lot! Everyone was very nice and corrected the problem but …..
Thank You
Adam is extremely thorough and congenial.
I depend on Paul Cooper to always give me the best service and he has never let me down. As long as he is there I will be back. Thanks
Your team is the greatest!!!
Thank you
He explained to me, what's going on with my car???? in and out he was very thoughtful.
Very professional and efficient. It was a pleasure.
Adam us always friendly, professional and welcoming. Great customer service.
Jeff is the best!!! He always goes out of his way to ensure customer satisfaction. Metros service department is the best in Cleveland.
Jeff deserves a raise!!
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