Lexus of Akron Canton Auto Repair Service

I did not drive the rental because my car was ready by the time I was done at work. The person returning my car called me to confirm dropoff. I asked him how long it would take him to get to Manchester Road/ Coventry even specified ‘’ portage lake area’’ and he said 20 minutes. He then proceeded to drive my car to my house in massillon. I rushed home and not that I would have expected him to freeze but he sat in my driveway with my car running for 30 minutes until I made it home. He should have at least apologized or assured me I wouldn’t owe the $10 fee. My car smelled horrible. I had to air it out and febreze it.

Josh and his crew are so friendly and professional

He did an excellent job on keeping me up to date with what was going on with my car throughout the process and was very friendly and professional.

Totally and absolutely satisfied with the service manager and the technician who did the work. Great job. Thanks!!!

Nik Rair is always courteous, professional and helpful... and so is Dan Burton. I appreciate how Nik works the customer and tech. He provides great service.

Everything went well and as planned. Directions and comments were clearly provided. Thank you.

Great experience today and great to work with Josh.

Always helpful with an old lady!

Car was not washed. Thought that was part of the scheduled service

Great service from the staff. Only downside was I couldn’t get my car washed.

Excellent service!

Pleasant as always

Thank you

Always great service

Norm always makes me feel welcome when I arrive. The guys in service do a nice job!

Great service experience. Everyone was very polite and I was very happy with my service!!!

This is not representative of the Lexus Akron/Canton dealership but I am really frustrated with the issues I have had with my door locks. If you take a look at Reynolds Services, Inc., and our history with Lexus, we have been buying SUV's since the early 2000. I have driven the RX300, then the 400h, then 450h and now the one I have. With the last two 450h I have had issues with the door lock actuators. The car I drive just passed 70,000 miles and now the rear driver door has an actuator issue once again. I have driven the Rx300 and 400h suv's for 200,000 plus thousand miles with no issues on the doors. It is disheartening when you support a luxury brand like Lexus for almost 3 decades and you still see these issues persist over time. I am not certain at this point if I would invest in a new Lexus going forward. I can be reached at ****-****-xxxx for further discussion if needed. Thank you for allowing me to express my comments. Marinos Ioannides Reynolds Services, Inc.

great job thank you mechanics!

Great people

Great service!