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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4338 reviews 67%
4 star 1359 reviews 21%
3 star 164 reviews 3%
2 star 351 reviews 5%
1 star 308 reviews 5%
Review Us
Marcie M.
5 out of 5
5/9/2025
Excellent!
Todd R.
5 out of 5
5/9/2025
Great service!!!
Pamela M.
3 out of 5
5/9/2025
Yesterday afternoon, I stopped at the Akron/Canton Lexus dealer to get a car wash on my new 2025 ES 350. When I stopped in, I mentioned that my back right tire had a slow air leak and had been having this problem for weeks. The manager said they would look at my car while they were getting it washed.… I was very pleased when they returned my clean car with a brand new tire. (Apparently, a nail had pierced the tire.) Since I had purchased the tire and dent package there was no charge. What a great experience!
Pat O.
5 out of 5
5/9/2025
The staff has been very pleasant and willing to explain all details of service. When asked a question the service agent quickly finds answers for us.
Dale L.
4 out of 5
5/9/2025
Got it
Richard S.
1 out of 5
5/8/2025
I have an email saying the technician said to replace the battery but heard all they did was charge it. Hell I could have charged the battery. Now I have no faith the car is going to start. I’ll see you guys Saturday. Rick. ****-****-xxxx
Susan S.
5 out of 5
5/8/2025
Josh was very helpful
Terrie W.
5 out of 5
5/8/2025
Excellent customer service. I requested an appointment for the same day and the people from Lexus were very accommodating. That’s the reason I bring my car to Lexus for all my service needs. Keep up the great work. I would certainly recommend Akron Canton Lexus.
Frank B.
5 out of 5
5/8/2025
Good work!!
Harlod J.
5 out of 5
5/8/2025
The service people are great and the time that they take to look over the car is excellent pictures and very detailed
Russell S.
4 out of 5
5/7/2025
Fixed my concern.
Christine L.
5 out of 5
5/7/2025
Always happy with their service!!
Sergon G.
5 out of 5
5/7/2025
Knowledgeable people, job well done.
Beth H.
3 out of 5
5/7/2025
Had brakes replaced and did not have to replace the rotors at this time. Saving me $$ so I'm very happy!
Joseph 'Ed'.
3 out of 5
5/7/2025
No survey from manufacturer , please
Stephanie R.
4 out of 5
5/7/2025
Timely Thorough Courteous Professional
David F.
5 out of 5
5/6/2025
Pleasant experience
Catherine G.
4 out of 5
5/6/2025
Zerryck does a great job
Trey D.
5 out of 5
5/6/2025
The service I received was outstanding, and everyone I interacted with was fantastic. My visit was well worth the hour drive.
Christopher W.
5 out of 5
5/5/2025
He was very professional. Had a great attitude and made my 5k service simple and fast. Would recommend Josh for any and all future services.

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