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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4373 reviews 67%
4 star 1368 reviews 21%
3 star 166 reviews 3%
2 star 355 reviews 5%
1 star 311 reviews 5%
Review Us
Mike T.
2 out of 5
7/14/2020
Poor communication, excuses made, confusion. It's my first service experience & it was impressively disappointing, esp compared to other Lexus dealers.
Lisa P.
5 out of 5
7/14/2020
The service department was friendly. They were easy to work with and did a great job on my car. They completed the work in the time they said it would take. Thank you!
Alice K.
4 out of 5
7/14/2020
I was very pleased with Scott, for his determination on finding the cause of the ongoing noise coming from front end of my vehicle.
Liz G.
5 out of 5
7/14/2020
I am very satisfied with the service department I really appreciated everything that was done on the same day I want to thank Scott for all he did thanks for the good teamwork
Karen K.
5 out of 5
7/14/2020
Scott is terrific! Always satisfied with your service department!!
Michael R.
5 out of 5
7/13/2020
Great customer service. Thank you
Paula B.
5 out of 5
7/13/2020
Marty did an excellent job in assisting me. He is very kind and competent. He is one of the reasons I bring my car for service at the Akron-Canton location.
David A.
4 out of 5
7/13/2020
Marty and the dealership are always exceptional!
Bonnie W.
5 out of 5
7/10/2020
Scott is always friendly and goes out of his way to be welcoming. The entire staff is always a pleasure.
Janina J.
5 out of 5
7/10/2020
Wonderful prompt and friendly service!! Thank you!!
Young B.
5 out of 5
7/9/2020
Very fine service. Thank you.
Shawn R.
5 out of 5
7/9/2020
Very nice man
Bob E.
5 out of 5
7/9/2020
Marty Richards arranged a service time that was convenient to me. Matt Jacob completed the service in a timely manner.
Vilaylack V.
4 out of 5
7/9/2020
You do good job
Dean L.
5 out of 5
7/8/2020
Great service experience!
Gilbert 'Gil'.
2 out of 5
7/7/2020
Call me, please
Nancy S.
4 out of 5
7/6/2020
Great work on a busy day.
Kimberly R.
3 out of 5
7/5/2020
Service associates were very friendly I just wished my car had been washed
Ruth K.
4 out of 5
7/4/2020
I am grateful for the effort to get my car serviced so I could head back home to NC as planned. Scot made every effort to get the car in quickly and was even able to complete a recall job. Thank you, Ruth
Felicia J.
5 out of 5
7/4/2020
Excellent customer service

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