Lexus of Akron Canton Auto Repair Service

Car wash was not available ????

I was disappointed that I was not able to get a loaner car.

Fast, efficient, friendly, and professional service! Thank you for a super experience!

Everything was great! Thanks

Everybody was great , as always!

Service was great. All requested work completed. Just need couple items on my profile info corrrected - home phone, email and milage all incorrect on my invoice receipt. Please contact me to correct info: ****-****-xxxx. Thanks Pete Anderson

Absolutely amazing customer service...top of the line quality treatment.

Thank you for fixing everything well!

Always a pleAsure

Excellent

Great service!

I’m grateful for the loaner car and Lexus handling this long overdue recall and making it right. There were a few misses. The Friday before my Monday appt. I started receiving texts stating my car was almost done and you didn’t forgot about me. I called immediately thinking your staff texted me in error. I was told it was an ongoing glitch in your system? I called to confirm drop off location and my work number 2 different times as I can’t have my cell available to me while with patients at my office. My cell phone had “6” missed calls and 2 voicemails urging me to call my driver ASAP regarding my drop off. Once I spoke to the driver he informed me he never received any info. about a work number and was prepared to drop the car at my house, really? The car was finally brought back to me roughly 24 hours later and had NOT even had a courtesy wash. Really? This is a big MISS for your dealership. Lastly my driver who had just been inside my vehicle for a 30 mile drive to my work wasn’t even wearing a mask. Really? It made me question even wanting to get inside my car. If he wasn’t wearing a mask in front of me it makes one question the amount of time or care that went into every Lexus employee when they were inside my car without me standing there. Really? I never fill out these surveys but several errors on your end warranted my opinion.

Disappointingly slow

Laura and the gentleman who meets you at your car are the nicest people. They ensure your satisfaction

None

Prompt and professional and courteous service Warm welcome and total satisfaction

Worst experience ever. Took 8 days to replace an ignition cylinder. My calls to your service department went to voicemail every time. Speaking to Karen made me feel like I was interrupting her day. Not the person you should have as the initial point of contact with a customer!! Never even got a quote until after I asked my salesman, Randy McQuaid for help. He walked back to service to get an update. That was 5 days after my appointment. The only form of communication is via text? Unacceptable! Then, the quote included 4 additional repairs for an additional $600. I I’ve had better service from the McDonalds at the Atlanta Airport. Never again will I bring my vehicle to your service department!!

Great Efficient Professional Friendly

Scott in the service department took great care of us. We may look into buying the loaner model! Thanks!

I always enjoy my visit to my Lexus dealer. Mr Richards is always very helpful.