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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4372 reviews 67%
4 star 1368 reviews 21%
3 star 166 reviews 3%
2 star 354 reviews 5%
1 star 311 reviews 5%
Review Us
Dixilene P.
5 out of 5
10/3/2020
Excellent service.
Stephen C.
5 out of 5
10/3/2020
Everyone was courteous. No complaints.
Ed F.
5 out of 5
10/3/2020
Laura was very helpful in handling the issues with my vehicle
Stephen B.
5 out of 5
10/3/2020
Always good service. Thank you
Steve L.
5 out of 5
10/3/2020
Always treated fairly.
Daniel S.
4 out of 5
10/3/2020
Laura Is so interested in in satisfying the customers that she becomes a huge part of your experience at the Lexus Garage I consider her almost like family she’s truthful she’s helpful and she works very hard. She represents the best of Lexus I can’t say enough good words about her. She treats her coworkers with great respect as well as every customer that comes in whether they are her Customer or not.
Atef L.
5 out of 5
10/2/2020
A+++++
Theodore J.
5 out of 5
10/2/2020
Good job my all!!!
M S.
5 out of 5
10/2/2020
Laurie is so great! Very kind n helpful
Frank C.
4 out of 5
10/1/2020
Pleasant!
Vicki B.
5 out of 5
10/1/2020
Laura Davis does an exceptional job! She goes above and beyond. I always enjoy working with her when I bring my car in for service.
David T.
5 out of 5
10/1/2020
Great service
Marlene D.
2 out of 5
10/1/2020
Communications was terrible
George S.
5 out of 5
10/1/2020
Scott and the team did an excellent job
Thomas M.
5 out of 5
9/30/2020
Always enjoy the coffee Oh that’s right and the service
Lori C.
5 out of 5
9/30/2020
Always friendly fast service!
Sheila H.
5 out of 5
9/30/2020
I was well accommodated in the service department!
Nguyen B.
3 out of 5
9/30/2020
I had my car towed in around 11:30 am but did not receive any call confirming that it has arrived until I called around 3:00 pm. And someone had to go look for it. I had a text telling me that my car was scheduled for 11:30am but did not get done until around the next morning. That is after I had called several times to make sure that work is scheduled for my car. I do not know much about your internal issues but this is apparently a management problem, it is obvious that you overloaded your employees, This could be dues to the pandemic that you don’t have enough technicians but communication to clients is critical, Mrs Laura Davis did a great job when the schedule was made.
David T.
5 out of 5
9/29/2020
Thanks Scott for all your help. Very professional.
Marta M.
5 out of 5
9/29/2020
Such exceptional service.. all around good experience at Lexus today! Laura was right on it ... very kind very sweet very professional..Thank you..

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