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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4371 reviews 67%
4 star 1368 reviews 21%
3 star 166 reviews 3%
2 star 354 reviews 5%
1 star 311 reviews 5%
Review Us
Larry T.
5 out of 5
2/24/2021
I thought Nikolas was wonderful to work with. Very understanding and compassionate about my problems with my car.
Susan Z.
5 out of 5
2/24/2021
Thank you!!
Morris K.
5 out of 5
2/24/2021
Excellent as usual
Carolyn S.
5 out of 5
2/23/2021
Love my new car!
Gail B.
5 out of 5
2/23/2021
The work on my car was done with his knowledge of how my Lexus maneuvers. Thank you for your good service.
Cheryl H.
5 out of 5
2/23/2021
Love the valet service so helpful
Stephen G.
2 out of 5
2/22/2021
The labor charges were not included in the estimate in an identifiable way and then were much higher than expected.
John 'Jd".
3 out of 5
2/20/2021
Well within the time estimate!
Lorraine M.
5 out of 5
2/20/2021
Very friendly and professional
Alexander D.
5 out of 5
2/19/2021
All good
Jeffrey W.
1 out of 5
2/18/2021
I was not happy about my vehicle. It was returned to me and the gas tank was on empty with the gas light on. When I returned your loaner vehicle to you with a full tank. It does state in your fine print that I would be charged $7 a gallon if I did not return the vehicle back the way I got it. Which I put $12 in gas in the loaner then had to put $32 in my vehicle. This why I’m unsatisfied with the service. Hopefully this was a slight oversight on your behalf, and your practices may be reconsidered and think higher of your customer and the services they receive.
Betty H.
5 out of 5
2/18/2021
Every one is extremely nice. Scott from service has always answered all my questions and concerns.. Scott is a great asset to Lexus Delership.
Shakuntala B.
5 out of 5
2/18/2021
Good service.
Lynn V.
5 out of 5
2/18/2021
Scott It’s always so good about explaining everything to me and answering all my questions
Alex J.
5 out of 5
2/18/2021
He’s a knowledgeable friendly staff member.
Cody S.
5 out of 5
2/17/2021
Scott was great and Mollie did a phenomenal job on the detail. I honestly think it looks better than it did when I bought it! Amazing work on her part, give that girl a raise!
Earl M.
5 out of 5
2/16/2021
Scott was very professional and very helpful I appreciate his time and a job well done thank you Lexus of Akron care
Jay S.
5 out of 5
2/16/2021
Very kind, knowledgeable, friendly and professional. Thank you!
Craig M.
5 out of 5
2/16/2021
As always, service is great! The people that work there are always friendly and very helpful! Thanks for always giving great service!!
James W.
5 out of 5
2/14/2021
Very professional

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