Very polite and did a great job
Nickolas was great he tried. But because he failed to make a claim I had to pay somethings out of pocket.The company will not remeburse me and that is ok.I did bring my protection plan before service was started. I also had work done I did not authorize and was double and over charged.Also some communication about my control arm which i learned about while going to pick up my car. But the Manager fixed it.He was so sweet and helpful. i realky appreciate the service i was given. The team was so great. A Learning experience and eventually i will come back maybe for a graduation present to myself. The brand speaks for itsself. Definitely worth the money
Scott got me in a day early so I could go on vacation a day early!!! Quick diagnosis gave me confidence to drive South. Thanks Scott
Always excellent and professional service. Thanks to Scott and the crew in the service area.
Scott was extremely helpful and explained everything to me and was very polite and kind ! He really went out of his way to help me understand everything I had questions about!
We agreed that Scott did a wonderful job especially with courtesy and keeping me posted with the timeline in job completion. A true gentleman towards myself and the most friendly staff. I’m not amazed at all because the treatment I received is always the most gratifying in going the extra mile for me.
I have just noticed that my check engine light is back on. The fix was supposed to be the replacement of the gas cap, but that doesn’t seem to have worked. I will try to make sure the cap is on tight but the vehicle may need another look.
Dealership and service advisor exceeded my expectations.
Scott & the dealership were very helpful & accommodating! Thank you!
Nikolas offers phenomenal customer service and experience, I so appreciate all of his care.
Delay in getting our vehicle returned, didn’t check or comment on the occasional starting problem. Charged us $10.00 for gas in the loaner which never moved out of our driveway.
Everyone that I worked with in the service department from the valets to those at the service department was extremely helpful and courteous.
I was very pleased with the repairs made to my ES 350.
The Lexus team members were all profession in what they were to do. professional atmosphere in the service department. I'm truly fond of my car but would like to know a little more about the IS350
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