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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4336 reviews 67%
4 star 1359 reviews 21%
3 star 164 reviews 3%
2 star 351 reviews 5%
1 star 308 reviews 5%
Review Us
Norman M.
5 out of 5
9/10/2025
Excellent service by Nik as always. I love this dealership. The staff from top to bottom are top tier.
Joshua W.
4 out of 5
9/9/2025
Best Lexus dealership around. Your people make all the difference. Not happy to hear you were purchased by Ken Ganley but I wish you much success in the future. The 2% credit card fee at the service counter, you need to remove that immediately. It’s the little things we do for customers that make all the difference, never forget that.
Frederick D.
4 out of 5
9/9/2025
Nick R is an excellent service rep. Also the young man who greets you when you arrive is also excellent.
Kevin C.
5 out of 5
9/9/2025
Typically outstanding service from Josh. Always a pleasure to have my Lexus serviced by Lexus of Akron-Canton,
Karin H.
1 out of 5
9/9/2025
Fail to understand why it took 3 full hours. Longest maintenence visit since I purchased the car in 2020
Kathy F.
5 out of 5
9/6/2025
Great service and perfection.
Steve M.
5 out of 5
9/6/2025
Everything was good
Bassam H.
5 out of 5
9/6/2025
Thanks for your good work
John H.
5 out of 5
9/5/2025
My service appointment was completed in a timely manner, and all the staff I interacted with were friendly and professional.
Kyle F.
5 out of 5
9/5/2025
Na
Sandra W.
5 out of 5
9/4/2025
Josh was helpful in providing an estimate for another concern unrelated to the service received. Friendly and knowledgeable.
Vincent S.
5 out of 5
9/4/2025
Everything and everyone was great as always!
Gretchen W.
4 out of 5
9/3/2025
I trust Lexus to keep my car in good condition to keep me safe. I’ve never been disappointed.
Robbin A.
5 out of 5
9/3/2025
Thanks for the great service
Mark B.
5 out of 5
9/3/2025
Nice explanation of upcoming service recommendations.
Patrick C.
5 out of 5
9/2/2025
Josh is very approachable and professional. Top notch!
Denise B.
5 out of 5
8/31/2025
Nik was wonderful
Christopher C.
5 out of 5
8/31/2025
Nick did great.
Kevin N.
5 out of 5
8/31/2025
Josh was so professional and kept me informed through the whole process. Made things really easy for me.
Bill N.
5 out of 5
8/30/2025
Fast and efficient. Thank you.

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