The team at Lexus Akron/Canton is top notch!
Nick and team are true pros!!
Excellent service. Thank you!
Scott is excellent! He is very helpful and his customer service is outstanding!
Service is always great. nikolas was friendly and knowledgeable! Very disappointed that the car wash was not working again! Seems that it is out of order quite often! Is Lexus discontinuing free car wash??
Scott is always great and commutators with me throughout the service regularly
Overall pleased with time of service.
Vehicle not returned yet.
Scott immediately identified the source of the problem I was experiencing and fixed it.
Nikolas is the only guy I would go to. He owns the same vehicle, which lets me know he’s committed to Lexus. And he’s always been very responsive. Please share with Nikolas - Thank you Nikolas, you are top notch.
Ever hear of Murphy's Law? I won't be back.
I had my car picked up by valet assuming my car would be returned same day as I live an hour away. It came time for me to leave work and I still didn't have my cat so I had to text to see where it was. No one EVER said that it might have to stay overnight. I got a random text saying they didn't have a driver to take it back.. I had things in my car that I needed for the next day, not to mention my work key was on the fob. And when I spoke to Scott on the phone this morning all he did was make excuses instead of trying to make it right. This isn't the first time I received attitude from your service department either. When my brand new RX broke down after having it for three days, it was the same thing. From now on I'll get my car serviced at the local Toyota dealership because they run a top notch service department.
Please instruct Lexus to forward a vehicle service survey to me.
Thank you.
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