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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4371 reviews 67%
4 star 1366 reviews 21%
3 star 166 reviews 3%
2 star 354 reviews 5%
1 star 311 reviews 5%
Review Us
Brian H.
4 out of 5
6/16/2021
I can not believe that you made me put gas in a loaner vehicle while I am paying you to service mine. This is my first Lexus, we will see if I buy another.. Acura , BMW, Honda, etc DO NOT make their clients add a gallon or two for the loaner car before they bring it back!!!! Yet you offer free food and beverage?? Just charge more for the service and don’t make your clients stop to add a gallon or two when they are coming back to get their cars. nickel and dime clients and they won’t stay. I will be asking around to see what others do and share that you charge clients for gas.
Layne H.
5 out of 5
6/15/2021
Nikolas was extremely helpful. The best I have worked with Tana Holm
Charlene D.
5 out of 5
6/15/2021
Great job!
Patricia J.
5 out of 5
6/15/2021
Car looks great
Marcia C.
5 out of 5
6/15/2021
Thank you ????
Karran J.
5 out of 5
6/12/2021
Gilmore is a true professional. I will have him a score of 10
Michael M.
5 out of 5
6/12/2021
Scott and the entire staff are very professional. Everything was first class.
Carolynn M.
5 out of 5
6/11/2021
Always great customer service
Ellis J.
5 out of 5
6/11/2021
Great customer experience
Deidre S.
5 out of 5
6/10/2021
Service was EXCELLENT! As usual. Thank you Lexus of Akron/Canton! Deidre
Maria A.
5 out of 5
6/10/2021
Well done .. all good ….. always a pleasure to do the service..
Rebecca W.
5 out of 5
6/9/2021
Scott is always a pleasure to work with!
Gary K.
5 out of 5
6/9/2021
Very good experience. Thanks!
Dean B.
4 out of 5
6/8/2021
Scott was very friendly and helpful, I really appreciated his positive attitude!
Derek D.
2 out of 5
6/8/2021
Service is always great no intention of trading my 2015 rx350 with 25,000 miles yet ????
Patricia S.
4 out of 5
6/8/2021
The only thing is that I believe there was a couple of services that was just done 2 months ago which didn’t need done again but I am not certain
Donald M.
4 out of 5
6/8/2021
Great customer service thanks
Josephine T.
4 out of 5
6/8/2021
Nine years of service from this dealership and I have not had anything but excellent experiences every time.
Jane G.
5 out of 5
6/8/2021
Was ok
Regina F.
4 out of 5
6/8/2021
Everything was great , as usual ! Thank you

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