Jon's intervention and help, made
my service experience excellent.
I was satisfied interpersonally w my service but they said they fixed my tire pressure and the light came on again 20 minutes after leaving. I paid $80 for that service which I know wasn't a guarantee. I didn't have time to call back again today.
Nick did not do the things that he told me would be done. In addition, there were charges on my invoice that should not have been there and he failed to honor a coupon that I had provided. On another note, I was very happy to see Scott Gilmore was working today. He treated me as I expect to be treated as a long time customer at Akron Canton Lexus. Scott did all that he could do to make it right today. I will be making a point to ask for Scott as my advisor in the future. I do not feel comfortable having Nick oversee any work on my car.
I love Lexus of Akron Canton! The service department is awesome!
Everything went great staff was courteous and efficient
Robert was professional, friendly, funny, kind and got me in and out.
The loaner vehicle get like a death trap.
The loaner vehicle also had a message that remained on the screen that it required maintenance.
Happy to get my vehicle back and drive away.
The staff was nice and courteous job well done
I loved driving the rental car, nx I was curious if switching during my lease was something that can be done. If not that's ok
The only issue seemed to be with my appt. I scheduled my appt months earlier. Received another call requesting to schedule my appt. I told her I already had one scheduled & after some difficulty she finally found my scheduled appt. When I arrived at the service center they did not have me in the schedule. Seems to be some kind of glitch in scheduling system, at least for me.
Fabulous job and was glad to get a last minute loaner
Fabulous job and was glad to get a last minute loaner
Everyone did a great job keeping me informed and working with me. My past experiences we’re good, and this one was just as good. Keep up the good work..
I was pleased with how professional Nik was and he continued to work on the problem until it was fixed!
Wish your car wash was working. Every time I come in for a service check it is not working!?
Nikolas Rair does a good job in customer service.
He always takes good care of me, the customer.
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Marty is professional and friendly. It was nice working with him.
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