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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4370 reviews 67%
4 star 1366 reviews 21%
3 star 166 reviews 3%
2 star 354 reviews 5%
1 star 311 reviews 5%
Review Us
David L.
5 out of 5
10/19/2021
Great job by Scott. Very professional. Got the paperwork done in a timely manner. My technician Ken also very professional. Overall experience fantastic.
Thomas M.
5 out of 5
10/19/2021
Scott did good .. thanks
Paul B.
4 out of 5
10/18/2021
Efficient and personable
Pamela W.
5 out of 5
10/18/2021
Scott is always efficient, friendly and delivers excellent customer service
Kim C.
5 out of 5
10/17/2021
Scott is excellent! I appreciate the great service!
Patsy M.
4 out of 5
10/17/2021
This is my fourth Lexus and I have always been happy with the great service provided at the Akron dealership. Planning to look at a new one in the spring. Thanks
Tom H.
5 out of 5
10/17/2021
Scott Gilmore is extremely customer conscious. He makes you feel very comfortable and trusting that your Lexus is in good hands and that you need not be concerned and the work will be done complete and in a conscientious manner..
William W.
5 out of 5
10/16/2021
Nikolas has been extremely helpful. He has gone out of his way to help solve a problem with our car and we truly appreciate his time and effort! Thank you so much!
Stephney F.
2 out of 5
10/14/2021
I was told the matts would have been vacuumed. They were not. Other than that, it was all great ????
Ann L.
5 out of 5
10/14/2021
Excellent service. Knowledgeable and courteous staff.????????
Darlene S.
5 out of 5
10/14/2021
Very nice Lexus service men. Was a pleasure
John B.
1 out of 5
10/14/2021
Purchased 50,000 mile tires with purchase of car today had to replace them after only 23,000 miles
Gretchen W.
5 out of 5
10/14/2021
I really appreciate your valet service, and feel confident my car is the best it can be.
Brad H.
4 out of 5
10/14/2021
Service department is great, but prices are a little bit high
Flanvis J.
2 out of 5
10/14/2021
It took a little while to get things sorted out, but they did get sorted out!
Terry P.
5 out of 5
10/14/2021
Thanks
David D.
5 out of 5
10/13/2021
Timely and courteous!
Frank T.
5 out of 5
10/13/2021
Great job Nik!
Terry K.
5 out of 5
10/13/2021
Love my Lexus and plan on keeping it a long time. Thank you for the great experience
Paul K.
4 out of 5
10/13/2021
They fixed the issue in a timely manner.

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