Service was on time. No waiting & no delays. Everyone was courteous as always. Taking my car in for service is a pleasure, not a chore. Thank you & your staff for being efficient & cordial.
The experience over all was good. My biggest disappointment was the fact you didn’t take the time to wash my car before you gave it back to me. All the other time you have my car or my wife’s car you washed it before allowing me to drive it home. Small details make a big difference!!! I choose to by a Lexus because of the small details.
Thanks
Thank you for providing quality service!
Scott did a good job in explaining two features of our car that we were not taking advantage of. We left with a good feeling of having had a pleasant experience
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Robert was very professional and courteous.
Marty Richard was very helpful to me ! He did a very good Job in the service l asked him about my car ! He also sssisted me in setting my heat control, as other things l asked him he was very kind ! Please let him know l was very pleased ! He was very kind as well ! Could you please let him know ! I love coming to Lexus as well ! Lola S
Took 4 days to replace a light switch
Robert Eggeman was great as were my pick up and drop off drivers as always. I do, however, look forward to the car wash with my service so I was very disappointed not get that today. My only complaint.
I ordered floor carpets. The representative said he would call me tomorrow. (Friday) I have not received any call. (Late morning Monday) I understand they may have not come in but when someone says they will call tomorrow they call regardless of the order status.
In the past, this is my fifth car from this dealership, when Park operated the dealership I never left service with a dirty car. This time no attempt was made to wash the vehicle.
Not a good way to treat good customers.
Easy to talk to, and appears to fully understand the problem. Well done young man
Scott is just an amazing guy. I have been working with him for 8 years and he has never disappointed me
Rob was very KIND & went above normal customer service..thank him for me
The car they gave me to use was on empty
Nik is the absolute best!
He was great in getting me in and out in a very short time
From the beginning to the end we are completely satisfied. This is a well rehearsed act. Totally impressed!
Great job by Robert, love working with him!
Always expect and always get great service!
Amazing service -- couldn't ask for better. Thanks!
Frustrating when you make an 8:30 appointment, drop car off for an oil change on time, and do not get your car back until 3:45. There was no communication or updates throughout the day. We called and left voicemail, but never received a call back. It would have been nice to be told at drop off that the car may not be done until late afternoon. We had to cancel some afternoon appointments due to the length of time car was at dealership. We have always heard and seen great reviews about the Lexus service and this was not what we expected!
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