Lexus of Akron Canton Auto Repair Service

Always above and beyond the call of what is expected very polite helpful a real asset to the Lexus garage family

Service was professionally done.

Nicholas took care of me in a professional manner. I am satisfied with the way I was treated dealership. The coffee was hot and fresh ????

Ok

Scott is top notch. Always pleasant and professional.

Overall satisfied, however the detailing of the interior was lacking. The headliner on front passenger side has some spots that do not look like they were cleaned.

Nikolas was nice and professional

Nikolas did an amazing job. Thank you so much for having great people like Nikolas.

Scott Gilmore is the best.

Great service

Car was done early! 45 minutes instead of 90 min.!

We were broke down and out of town. He told us to come in and it was repaired quickly. Can’t thank y’all enough.

I made an appt and dropped my car off at 730 am to LOOK at my brakes.By 3 when I had not heard anything, I called. Scott told me they hadn’t looked at the car yet and could not guarantee it would be done that day. When I expressed my frustration he said it was delayed due to walkins & Waiters. I said I made an appt over a week ago, the waiters come after the appts, I need the use of my car. And then in a condescending tone informed me “that’s why we gave you the loaner” I had plans to travel out of town and found it very arrogant and rude for the dealership to ASSUME it was ok to keep my vehicle overnight without even checking with me!!! Somewhere in the conversation at 3p he told me the tech was just finishing up with yesterdays work - what?!?! You have no idea what people have going on in their lives and that is a very large assumption. If my vehicle wasn’t even looked at by 3, and the previous days work wasn’t completed yet - why did it have to be there by 730 am? I received info on recommendations about 545, meaning there was no way the repairs would be done the day the car was dropped off. Ultimately, I understand, **** happens. And if I had received a call that said “hey we are really behind, I apologize, would you like to leave your car overnight or pick it up and return it in the morning” I likely would not have minded. But to be TOLD You provided me with a rental car-ergo the service department can do what ever they please with my car - is outrageous!!!! And lastly - ask yourself this - would he have made the same assumptions and statements if I were a man?

Should I have had a windshield sticker put on my car? There was one there that had expired.

Job seems well done. I liked the video of my car. However, I would have appreciated a text or call when my car was done indicating that I would not get it back until the next day.

Great service ????

My opinion 735.00 to change a $35 brake line is a bit excessive. It makes me look at other options in the future.

No

Excellent visit. Everything went very smoothly!

Great service including pickup and return