Much better communication this time.
Erik Wyle and Kim Gapsky are the best!! I love competent and knowledgeable service providers!! Also, the GM Pete Spacagna is a first class professional! I will be coming back to him when I purchase my next Lexus!!
Professionally handled good communication
Job was well done! Hopefully the tire will be OK! Thank you!
Pryce and the rest of the staff do all the things that have fallen by wayside since Covid or since 2020 ……. Feels good to be around people who care…
Good customer service, respectful, provided information, answered questions.
I came in thinking my previous service was not completed. Nik took the time to show me how the work was indeed completed. I still needed one additional job done, but did not have an appointment scheduled. Nik made time in the schedule for me & the job was completed in a timely manner. Thank you again, Nik.
Quick turnaround was must appreciated. Nik was very friendly and professional
Pryce accommodated my need to repair a tire that had a nail in it. He explained in detail my choices, showed me the nail that helped me make a decision on how to proceed.
Pryce always makes me feel welcome and he answered all my questions.
Always quick and courteous.
Good explanations on findings.
I trust the service dept.
Very helpful, courteous, and professional. I felt like I could trust him and the wonderful and kind service tech who took my car in. Só sorry I didn’t get his name. Thank you. BB
Pryce was great. The issues are related to management and poor functionality of the customer interface. Happy to share the details if interested, but the lack of planning and execution of services (loaners and pickup) forced multiple cancellations and rescheduling. Not the technicians or advisors fault but completely unacceptable for a luxury brand charging premium service prices. Unusual experience and hoping it gets someone’s attention. Thanks.
Kim was very helpful and explained what was needed.
Nik is always amazing and he is the only one I will let handle my car!
Service was on time. Service men were professional and respectful
I've since found out that the problem could have been fixed with a 8 dollar part and they want 4400dollars to fix it that's ridiculous and the dealers should know and so should the technician
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