Very one was great and I love seeing the video of gauge checks. A thank you to everyone from collecting my keys to bringing me my Lexus. Also the cappuccino was great.
Kimberly was a complete professional.
Your staff is great but your phone system needs a lot of work. The work that was done was great
Thank you! Always great service with Lexus Akron
Excellent
Good communication
Everyone was friendly and worked hard to get my car serviced quickly.
100% great team and good service and nice people
Price was amazing. Josh was very nice. I thought it was exceptional service at Lexus this time and I will definitely be back. A class act all the way????Thank you very much Michelle N
Thank you for great service
The final cost of the oil change was significantly higher than what was quoted on the phone
My car vibrates more now than it did before it came in for service.
Thank you for addressing my concerns and taking the time to explain what was needed .
The Lexus team was quick to respond to our problem and resolve it!! We are not interested in selling my wife's Lexus. We love it as well as those technicians that service it for us. Norm is also a pleasure when we arrive there to have it serviced or washed. Nick was truly a blessing as well!
Josh was the only redeeming part of my recent experience. He was very good. Starting with the Lexus garage door coming down and scraping my bumper to the contradictory and lacking communications along with a four day delay, I am sad to say that my experience was quite negative. My basic service had been completed on time. But, the repair Lexus has to do on the bumper caused an extremely inconvenient delay.
Absolutely terrible communication yesterday. It was near impossible to speak with a person to find out status of my vehicle. I also left message with the general manager and have yet to hear back from them. This is quite disappointing. I will also say my faith in the reliability of both the service and the vehicle itself has been shattered.
I am extremely upset with the way the service was handled!
The staff is always helpful and courteous. The work was completed quickly.
Nik’s a hard worker a true asset to Lexus
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