Very easy to have service performed here.
Do not send a survey. I will not complete it.
Pryce overall was a good man. I was concerned he did not know i had tire warranty; and while happy car was ready in less than 6 hours..it was way off estimate of end of day/following day; my concern that 2 new tires both having side nails tjat were not repairable...was not understood?..i did appreciate him bringing me my garage door opener out of loaner i had left
Another seamless service appointment !! Everyone was polite and professional, and I’m always treated with respect. The African-American porter that greets you in the service bay was especially helpful and polite.
The car was dropped off with a VERY specific problem. The gas door would not open. They called and said it was fixed and that I just need to wait a few minutes to let the gas depressurize, WHAT?!?! Told me car was ready. Drove half an hour to pick it up. First thing I checked was the gas door and it still did not open. Had to leave car again. This is number 2 for the exact same problem. Wasted so much of my time $90,000 for a car that I cannot gas up. Stranded south of Columbus for 1 hour and 20 mins
The service at Akron /Canton Lexus is top notch.
Customer service plus!!! Super kind & accommodating!
I can't say anything bad about my experience at all! I had wonderful service from an extremely polite young man and everyone else that I encountered were nothing but polite and very helpful. Kudos to the Lexus team, I'll be a customer for life.
All good except the all-wheel alignment rip-off ($155.95) service, where only one wheel's (RR) Toe was at 0.22 (improved to 0.13), and I was not given the option to skip it at this time. I will be performing alignment checks elsewhere going forward, where I will be provided with options. Thank you.
I love how well Lexus of Akron takes care of my vehicle!
Experience was quick and done well.
Such great service! Everyone I spoke with was so pleasant and helpful!
Always very professional and nice
Everyone was very helpful and and wonderfully nice. The master mechanic was the best very knowledgeable and pleasant Thank you all
Completely dissatisfied…Will never buy another car or get service from this dealership. Needed a simple tire patch and technician ruined the tire. This required me to get a new tire that the dealership refused to reimburse me for. Just terrible customer service…
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