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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4357 reviews 67%
4 star 1361 reviews 21%
3 star 165 reviews 3%
2 star 353 reviews 5%
1 star 309 reviews 5%
Review Us
Jeffrey B.
5 out of 5
9/19/2023
Team was friendly, courteous and professional. Well done!
Jason N.
1 out of 5
9/18/2023
Tire pressure was different for all four tires. Would have been nice to know the amplifier overheating was a know issue before I bought the car. All good. 8/10.
Jim B.
1 out of 5
9/18/2023
Had a 7:30 am appointment for basically a tire rotation. About an hour and a half later, a technician out and said I need a new front and alignment. He said it’s about a 45 minute job. After another hour plus, he said the alignment was ok. The final bill was $500 plus which seemed for the service provide. I’m probably going to buy another NX but I think I’ll use Classic in Cleveland
Gwendolyn J.
5 out of 5
9/18/2023
Great experience
Teresa B.
4 out of 5
9/17/2023
As usual it was a satisfactory experience.
Gregory Z.
5 out of 5
9/17/2023
Thank you Josh
Lisa G.
4 out of 5
9/17/2023
I really don't have a big comment but I'm thankful and grateful to deal with Lexus dealership I love my car, and I love the service that I get with my car, thank you Lexus
Jeffery A.
4 out of 5
9/16/2023
Thank You for helping my wife. She speaks limited English and most people have no tolerance . I will continue to do business with you .
Gregory Z.
5 out of 5
9/16/2023
Josh did a great job keeping me informed on the status of my vehicle.
Marcie M.
4 out of 5
9/15/2023
Was very pleased working us in such short notice, dead battery.
Christine J.
5 out of 5
9/15/2023
Nice job, very professional
Bashar M.
5 out of 5
9/15/2023
Good service
Patrick C.
5 out of 5
9/15/2023
Excellent service. Positive experience.
Julie R.
1 out of 5
9/15/2023
I checked in at 9:20 and didn’t checkout until noon for an oil change tire rotation and multi point inspection. I’ve never waited that long in my entire time of car ownership.
Nikki C.
4 out of 5
9/14/2023
All of the staff is pleasant and very willing to do things correctly.
Gregory S.
5 out of 5
9/14/2023
Excellent and quick service as always
Jerry V.
3 out of 5
9/14/2023
Car died again
Penny C.
4 out of 5
9/14/2023
Thank you John, Service Mgr., for all you did to work with manufacturer to resolve this complex/stressful repair. I appreciate the team effort with Zerryck.
James C.
4 out of 5
9/14/2023
Thanks for fitting me in at the last minute!! You guys are the best!!
Richard B.
5 out of 5
9/13/2023
Nick did a great job. Very satisfied

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