Nik is a very customer service professional! He listens and pays attention to detail.
John was very professional and efficient. I had previously left a message for Zerryck but he did not return my call until the following day which I find unacceptable
Just wish I would have bought from Akron Canton!!
Lexus/Canton provided excellent service. Lexus service you are the best.????
Mary
Josh was fabulous and helped me in every way possible
A concerning problem with one of my tires should have been found by whoever did my tire rotation. Hard to understand how this could have been missed.
I was advised that my vehicle was being washed. But when I picked it up there were multiple bugs on the window bird residue on my hood and dirt in different spots. It had been sprayed because there were water marks on all the windows. Also it’s frustrating to be told a heavy labor cost to replace my filters and then find out that somebody took the filters out inspected them put the dirty ones back in. If you’re taking them out anyway perhaps give me a better price for installing new ones.
Always professional and happy with my detail and service. Only issue is hard to get hold of service dept bc always busy, would be nice to get a voicemail
The service was very professional and prompt.
All went well… new car is running well and no messages are appearing on the instrument panel.
I miss Marty for informative service. I would have like to have had an estimate on price of new fob and extra charge to program it to my car.
He was great !!! Courteous and polite.
I was pleased with my service experience with Josh Jancha, and Mike Gentile helped me plan to maybe buy a new car. I give Lexus A+ for service!
Zerryck was very pleasant and helpful. I didn’t get a call back with regards to the loaner, so I reached out! I am also waiting to hear back on a quote for replacement tires since I had purchased the road hazard package when I bought the car
This was the first time meeting and working with Josh! He was very pleasant, courteous, welcoming, mannerly and wonderful! He went out of his way to do many new tire estimates for me and gave me many updates on my car! He also called me a couple times letting me know there were no surprises. This was a relief! He explained everything to me clearly and I think he did MORE THAN AN AMAZING job!! I will
Continue to work with him! I am more than pleased
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