Vehicle was not repaired correctly. I had to return for servicing
I was given a loaner that had very little gas in it with a fuel door that refused to open. I called and told the service supervisor about the problem. I asked that they either get my TX5OOH serviced by 4pm or get me another loaner since I had a dinner meeting in Cleveland that evening and I barely had enough gas to return the vehicle to your dealership. He said he would call back and let me know which direction they were going to go to resolve the problem. This was at around 11AM. At 430PM there was still no call. I took the vehicle back with 9 miles of fuel left. Very disappointed in how I was treated.
Josh was very professional, he explained the 60,000 mile inspection required for my vehicle and set me up with a great loaner vehicle to use until my car was completed. I would recommend Akron Canton Lexus to my friends and family. Thank you! Larry
Great service, always very pleased
Nik took great care of my visit
Mechanic could not reproduce noise my wipers make when raining or snowing so I’ve had to to video noise and must make 50 min. Drive back to dealership.
Very good service. everyone treat you with respect. I would do business with them again.
I was told I need $10,000 repairs on my 2020 Lexus RX350. I need to investigate how could be.
Job was welll done and the loaner worked out.
Josh and the whole service department does a great job! Very professional and thorough. Thank you
My dealer was Mark Stacy, why am I getting surveys for someone else???
Extremely friendly and courteous service. People job done on time. Information flow was outstanding not much you could do to make things better. They are outstanding
Service is always excellent. Staff is professional,pleasantand welcoming.
The frustration of a dead battery on a car with 16,000 miles, less than 2 years old, is frustrating. Compound that with lack of communication. After placing keys in drop box Sunday night, I left a voice mail in a generic voicemail box. Monday morning I attempted to call to assure that my keys were received and Lexus would be getting back with me on the issue. Numerous calls, voicemails, no response. All I asked was a notification we received your keys and will notify of findings. I finally received a routine check in text at 1012. At 1023 I called again and stated I wanted to talk to a real person. Finally at 1034 I received a call about my car. At 1:44 I received a text that there would be a battery in AM. Also multiple blank ‘form’ texts. No calls. Finally at 3:07 I called to get an update. Was told no cars available.
This was the 7th Lexus for our family of 2. A Lexus is a high end car.
My first concern is lack of response - call customers, answer questions.
Second- Lexus is a high end car. If a car fails due to a warranty issue, the customer should not have to beg for a loaner when the car will not be available within 24hours of drop off.
Third - this apparently is a known issue with the car. Consumers should be notified by Lexus that this is an issue on the Lexus Rx350h and what they should do if it occurs. Also alert consumers if the need to drive a distance monthly to prevent this issue.
Apple Car Play issues remain unresolved!
Great quality and done in a timely way
Thank you for your help and patience
Excellent customer service
My vehicle is still having the same problem. It was having before I took it into the service department. And I was given a vague explanation of why the vehicle was malfunctioning. But Kimberley’s service was impeccable. I’m a little upset that I pretty much just wasted 200 dollars.
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