Very professional team. Thank you.
Handled things professionally and quickly. Good communications from Kimberly.
Nick did a great job, keep me informed and went the extra mile.
Always friendly, accommodating and helpful.
Love Lexus!
I was told the evening before that someone would call me the following morning to give me an estimate of when my vehicle would be ready. I had to call at 2:30 to find out when my car would be ready. Not the typical communication experience I have had in the past
Price sent me detailed explanations under the hood. It would be great if the maintenance team could describe more about the bushings, shockers, and suspension of the car for the cars that are older than 5 to 6 years old.
The detailing was subpar. The touch charger still had a coffee stain on it, the cupholder in the front still had debris in it. I actually just shook it out myself before I drove off, and the seatbelt buckles in the back still had crumbs on them, on both buckles. These are not in and of themselves problematic, but I cannot say I had a great value. I can understand if there was not enough time to do the job properly, but then just decline the job.
This question was what didn't go right, so I explained that here. There was much that went right with my mirror replacement, however, so I appreciated that, and I hope I have an opportunity to share more of that in the coming survey.
Josh was great! Thank you
This is the 2nd I brought my car in this past year. Both times, the dealership tried to overbill me. Yesterday, the authorized amount of my service was $889. I went to pay and the amount was $1159. After struggling to get ahold of somebody,’the person I spoke to said he corrected the problem, but it was still going to be $30 more than the authorized amount. Tax problem he said. It was better than the $300 problem, but still aggravating. I told him that and he corrected it again. I wouldn’t be terribly concerned, but this problem happened each time I brought my car in. It doesn’t feel like a mistake anymore. On top of this, they did not correct my problem. The mean reason I brought the car to the dealer was to diagnose and resolve the stuttering problem when it shifts. They only did a physical review of the vehicle and checked service requirements. I really don’t think they even drove it to identify the problem. They didn’t indicate that they did in the video. Anyway, very unhappy with this dealership.
The service appointments have been taking a great deal longer the last few months.
I really love the service team at Lexus Akron. They are very genuine, kind, and professional. Josh is always wonderful, and I really trust his advice and feedback on my service concerns.
Thank you
Amy L
Thorough assessment and proactive communications turned this potentially difficult situation into peace of mind. Much oblidged!
Everyone that works in your service area is friendly, helpful & a joy to work with.
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