The software update did not fix blank screen. 30 minutes after leaving the dealership it went blank and is still blank. This is not a reflection on Nik’s service though. Just a fact that it is not fixed and we were inconvenienced, and paid $175. I left Nik a message for tomorrow morning.
It took much longer than I was told it would. I was waiting in the dealership. Someone should have let me know there was a delay!
Josh was professional and easy to work with
Have more communication between showroom and service center.,
Very professional. Pretty impressive. Very smooth process. This was my first experience with the service dept. This is my 3rd Lexus. Since I live in Youngstown my car gets picked up, serviced , then delivered. I needed to go to Canton, so I came to the dealership and had my first experience with the service process, I was very impressed, called my husband and told him how great it was. Thank you
Professional, courteous, and informative regarding everything.
Zerryck was very good at communication. The repair took longer than expected but I felt comfortable that he keeping mg me informed and that the job would be done right.
Outstanding service. Members in service department listened to my concerns and ensured my needs were met.
I did not receive a status call at noon as promised. I called late afternoon for a status report, stayed on hold 15+ minutes, then had to leave a message requesting return call which never came. Called back & thankfully the receptionist recognized my number & put me on hold until a service rep would talk to me. Very inefficient & not customer friendly.
Thank you for great service
Everything was fine. The restoration looks great. The service was great.
A bit pricey but good quality service is worth it!
Yes, Josh was ver professional and answered all my questions. I feel confident in bringing my car for service to your store.
Thank you
Josh was very helpful and offered referrals to assist with paint repair.
As always, Lexus of Akron/Canton is the best.
Had my car all day long for a simple oil change and rotation of tires. Had no idea that was going to happen. Don’t like not being called by service mechanic re: what may need to be done to my car. Depended on me to find a txt on my phone and read it re: suggestions. I had to call Lexus at 4 pm to see when car would be finished. I dropped my car off at 8:30 am.
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