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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4357 reviews 67%
4 star 1361 reviews 21%
3 star 165 reviews 3%
2 star 353 reviews 5%
1 star 309 reviews 5%
Review Us
Keith N.
1 out of 5
10/14/2023
Car not returned when told (still waiting) Bill not viewable/accurate Keys not in car as discussed when I went to pick up Not advised of delays
Michael D.
5 out of 5
10/14/2023
Great experience in the service department.
Al H.
5 out of 5
10/13/2023
Excellent
Eric C.
1 out of 5
10/13/2023
Emergency brake’s rubber fell off while in service and was just laying on floor. Wish this could’ve been replaced while there.
Ernest R.
2 out of 5
10/13/2023
Service was slow. Excuse was very busy. Brought car in on Monday morning, not ready till Thursday afternoon.
Gretchen W.
5 out of 5
10/13/2023
I appreciated the communication. I put my trust in Lexus to keep my car safe for me.
Larry V.
4 out of 5
10/12/2023
Nick is a great and honest communicator. Please give him a raise.
Edward Y.
5 out of 5
10/12/2023
Done realty quick
Joseph H.
5 out of 5
10/12/2023
Excellent service experience
Hanady M.
5 out of 5
10/12/2023
Very professional and helpful!
Patrick S.
5 out of 5
10/12/2023
Thank you to Pryce and the Lexus team for their professional service. As usual, John Morris was extremely helpful.
Tresa B.
5 out of 5
10/12/2023
I was pleased with your entire team . They were very professional and eager to help. Thank you
Cindi L.
5 out of 5
10/11/2023
Nike and Norm are the best ever time I come in. Happy to call them my favorite service people.
Peter S.
5 out of 5
10/11/2023
He did a good job
Sharee D.
5 out of 5
10/11/2023
Nick was very helpful and kind.
Susan B.
5 out of 5
10/11/2023
Josh Jancha is a huge asset to your already impressive and comfortable establishment. We had a problem—and were stressed and visiting from out of state with a family funeral looming. He and his colleagues (but particularly Josh) were professional, responsive, reassuring, and efficient. It’s not a pleasure to have a brake issue but it was a pleasure to work with Josh. Our experience with our own area made us worry it simply would not be possible to get the job done quickly—but it was! Grateful and impressed. Thank you!
John D.
4 out of 5
10/11/2023
This was my first Lexus Service experience. It was just as I had heard… A “cut above”… I am VERY pleased.
Ruth T.
5 out of 5
10/11/2023
Such a great service department!
Mary C.
5 out of 5
10/10/2023
Typically great service.
Mary G.
3 out of 5
10/10/2023
I received a request for a Google or Facebook review. Not interested.

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