I always look forward to visiting your dealership. Great people(Nick and team) and beautiful showroom. All that with a great product!
Zerryck is very helpful and sensitive to customer wishes. He had the car complete ahead of schedule. Job week done.
Pryce went through our vehicle thoroughly and analyzed all the systems giving us confidence we had purchased an excellent car. Thank you for your professionalism and shared knowledge.
Very informative and helpful solving the problem.
As usual, the service was excellent. I appreciate everything about Lexus of Akron. From the vehicle we bought to the showroom and ALL of the staff right down to the restrooms, everything about Lexus of Akron is top notch.
Nick is the best Service Consultant . Always I get the best help from him .
I brought the car in because the check engine light Trac Off & VSC lights were on. I was told the Y Pipe on the exhaust had a small hole in it which prevented the mechanic from getting the lights to go off without a 2,900.00 repair. I drove the car to Hilton Head SC. After filling the gas tank the lights have been off for 3 days. When I called and asked why the Trac Off light wouldn’t go off it was explained to me” all the systems are tied together “
That makes no sense. I was also told I needed 4new tires. The tread is still above the wear bars in the tires.
This Youngmans Professionalism, His Attention to Detail,He's Respectful. Zerryck Rodgers is Not Just An Employee He Is Definitely An Asset that Lexus of Akron Canton Can Have Full Confidence In.
I’am somewhat new to the Lexus of Akron family and have been very happy with all my dealings with sales and service.
The service rep did not follow through with the order and process. It appears there was no accountability on his part to ensure everything was processed and on schedule. I had to call and ask Nicholas for the update which then it was discovered the parts were not ordered and delivered on Wednesday like the rep said. It caused much personal issues. Poor customer service. You guys need to bring Marty back for training.
Outstanding customer service!!
Zerryck was very fast and efficient, as well as thorough
Josh is very thorough and explains the details well. My husband called
him and he was very helpful in explaining the questions he had on brakes and rotors. ????
Very satisfied & perfect loaner car
Josh was very accomodating for our time request
Nick was very helpful and efficient. Well done!
I so appreciated the service, communication and especially the LOANER car! You Guys rock!
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