He was very polite. And answered the questions I asked about my truck. Everyone is very accommodating. It’s nice to no everyone cares.
Everything and everyone was GREAT !!!
Item one was a rear sensor notice light came on when backing out of garage over the last month. I looked it up in the owners manual, and it stated this light comes on when the system is not functioning. Dealer kept car for three days to figure out problem. I don’t know what they did to fix it but the paperwork states that the fold mirrors in and out message is now gone?? Have no idea where that came from.
Item 2 was a heads up display Compass that is not working as it never changes direction no matter which way the car is pointing. When I picked the car up this evening, the service tech found the technology guy walking around the service bay and asked him to look at it. The technology guy got in the car and said the compass is pointing northwest. I asked him what was done to the car that may have fixed it? He stated he did not know. He was helpful, but didn’t fix the problem. I drove out of the dealership and the compass is still not functioning.
As this is the 5000 mile service on this new vehicle, I don’t feel Lexus put in their best effort in customer care. Kurt Knapp
Invoice #356038
I had my Lexus in July for 100k service and oil change, tire rotation. At that time the only thing suggested was a cabin filter. Not even 2k miles later I need almost 6k worth of front end work and front breaks. No mention of the cabin filter that I didn't change in July. I was told my struts were leaking and my ball joint were leaking too. BALL joints get greased every service, or should. They are made to leak the grease added every service. My hood struts need replaced less than 2k after my last service. I've come to the conclusion that either the tech in July didn't do his job correctly OR the tech this time is either padding the job OR looking at the computer setting what should be done at 100k that hasn't already been done. I'm surprised that I didn't need blinker fluid. I wish Scott was still my service rep. He was the best! So what ended up happening? I'm taking my Lexus for a second opinion
I had a phenomenal experience with Josh, my vehicle had a true one off situation come up. Josh and Jon both went above and beyond finding a positive outcome and a awesome resolution! What I valued most was how they listened and jumped right into the problem.
Took over 2 hours for a simple oil change. Everything else was great, especially the service specialist,
After I received the text that my car was about ready to go home, I went into the shop area and received my paperwork and was informed that my brakes would need to be replaced soon. Which, in the first place is really weird cause I’ve only put on about 5500 miles since I bought a certified Lexus ????. Anyhow, so I asked Mr. Rair if I should just wait there…standing in the check in-check out area of the shop area. He replied something to the effect of ‘yeah that’s fine’.
I stood there for a half hour (in the meantime another associate asked what I was waiting on and he kindly went to checked and said it was in or going into the wash-bay). After the 1/2 hour had gone by and spoke with Mr Rair and explained to him that it would’ve been nice had he told me I could wait in your lounge. At that point he indicated I could in fact wait in the lounge. Unfuckingreal. I’d been standing there with my thumb up **** for 30 goddamn minutes. So another 10-15 minutes my car was finally ready.
You guys need to get your **** together.
Regards-
Mark R Maki
I appreciate the care given to me & my car by your staff, always willing to answer any questions.
Thank you guys. Yall the best????
Was pleasantly surprised to get my car back on Saturday.
Josh was very professional and thural,good experience for the situation we were in, thanks hi
Very friendly and helpful.
After several days of extensive maintenance and repairs to my 2001 RX 300, I’m not convinced the technician or service manager actually test the car after the initial repairs. I had to return and have the brakes and steering wheel repair done again. I asked for someone to wash my with a clean cloth… they were worse than when I initially brought my car in.
Nik, the Counter Rep. did a very professional job, as far as the mechanics involved, truly disappointed. Especially for $6,000.00 plus in repairs.
Josh, please call me. I got the following when requesting the rebate and dont have serial number.
Item/model not on supporting documentation. The model(s) entered at the time of submission are not listed on your supporting document.
I’m always happy with the service I receive from Lexus. They do a wonderful job.
Nick was very personable and works to achieve customer satisfaction.
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