Lexus of Akron Canton Auto Repair Service

Nik provides excellent customer service!

Excellent service experience this morning from all the folks at Lexus Akron/Canton!

Nikolas always gives not only the best customer service but you can tell he takes pride in his job. I always feel so well taken care of when I come here! He is so very kind.

Please contact me.

Great service and all taken care of

Thank you

So far so good. The blind spot monitor is working

Thank you for the expeditious service you provided. The service was excellent. Keep up the great work!

Great service, trust worthy, timely & efficient!

In ten years I have had only positive experiences with the service department. It is a joy to stay there while they work on my car.

Everyone at Akron Lexus has always been great and has always treated me with great respect!!! The staff is friendly and makes sure that I am well informed!! Thanks Nancy N

Always pleased when I need to have my car serviced! Everyone is very friendly and helpful! Happy Holidays to All!

Bob the courier and Josh made this an easy process

Nik is the best

Pretty rough first experience for my 5k maintenance. Talked to Josh on 11/8 to confirm valet coming first thing Thursday 11/9. At 2:00 on Thursday no one had come to get my vehicle so I called and talked to Gina who said someone forgot to check valet in the computer. Honest mistake, no big deal Said they’d come Friday with something to seat at least 6 since I needed to take my kid and his friends to a birthday party Saturday. Gina said Friday someone would be out between 8:30 and 9. Lou called around 10:30 said was on her way. Showed up in a five seater. That’s the last I heard from anyone until I called on Wed 11/15 (5 days later) to see why my 5k maintenance was taking 5 days. Zerryck said Lou put the keys in a box but didn’t give anyone the paperwork. Evidently no one proactively checks the key box every night to make sure things don’t get missed. Couple hours later my car was back. Combo of service writer lack of attention and procedural gaps seemed to be the source of this nonsense. If the service department has a manager, he or she has some things to tighten up. Thanks.

Nik was grest

Good job!

Job well done. I had asked about the interior lights when entering and exiting. Apparently there was confusion as I received a note that driving lights, exterior were fine. Definite miscommunication here. I still love my Lexus.

First service for my Lexus and me at Lexus of Akron. The service took longer than I expected but I’m considering it was more thorough than I’m used to. I’ll be back in 6 months..

It was a very good experience.