Once the part came in, they took care of my car in a professional manner.
Thank you, Adele
I was very impressed with Pryce, service technician from the beginning until the end of my first initial experience at Akron-Canton Lexus. He kept me well informed through texts on what was happening with my vehicle. Although, I had requested an appointment with Technology and it was not registered in my phone conversation with Meghan, Drew was very kind to assist me and help me with my questions. Communication starts with the initial phone! to set up accurate appointments.
I had a $30 coupon offer that I attempted to use today, but had it denied as it expired on Friday 12/15. I had attempted to schedule two weeks sooner, first open date was 12/18. My services totaled in excess of $500 today, but had the coupon denied. Disappointing on the part of Akron Canton Lexus to deny the coupon, Pryce had addressed with others in the office. So why send the offers if they will not be honored?
Nick is great to work with
Excellent customer service.
Nick did a great job with excellent customer service.
I felt the estimates were high but I will say they were up-front about the cost. So at the end of the day if the problem is solved then that's what matters.
Z. Rodgers was fine. He was professional and thorough during the intake process and tried keep me updated over the two days my car was in.
However, your automated notification system is not clear. The document texted when the car was done was interpreted as my having a $500.00+ charge. When I arrived Zerryck was able to explain that was a recommendation.. why?? The vehicle had been in your service department three weeks prior. I understand I am not the first customer to be confused with the updated report information. Needs revised for customer clarity.
Josh was an excellent service advisor. In fact, the best I have worked with since Scott left. I will be requesting him ever time in need service. He seemed very knowledgeable about what service I needed and was very easy to work with.
Prompt and efficient service. Thanks
Excellent service as usual. Thank you to Josh!
Great job! Wanted my car washed & my service person made sure it got done. I’ve recently moved to the area and glad I can count on Lexus to continue the great service I am used to. Thank you!
Nice facility and great people make the difference.
Wonderful experience with Josh. Very knowledgeable and helpful. Great employee.
I walked in and they were able to help me with only a short wait.
Everything was complete when they said it would be. Very nice people dealing with me.
Pryce did a great job. Very professional.
Great service. Only thing was it took approximately 2.5 hours from the time I was pulled in until I left. Work done was an oil change and tire rotation. Staff was friendly and answered all my questions. Josh was the service advisor that worked with me. — Brett
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